Human Resources Manager in San Juan, Puerto Rico at Fulcro Talent Acquisition

Company Overview

Our client is a well-established Puerto Rican company recognized as a leader in the manufacturing and distribution of food products. For more than 70 years, it has maintained a strong commitment to quality, innovation, and operational excellence, proudly producing 100% Puerto Rican products with dedication and passion.
The organization is currently seeking a Human Resources Manager to lead its human capital strategy, strengthen labor relations, and contribute to the sustainable growth of the business through the implementation of best practices in human resources management.

Job Summary

The Human Resources Manager will be responsible for leading all functions related to the administration and development of the organization's human capital. This position will serve both a strategic and operational role, ensuring compliance with labor laws, effective administration of collective bargaining agreements, labor relations management, compensation and benefits, payroll, recruitment, training, and organizational development.
The role requires close collaboration with plant leadership and senior management to ensure the availability, productivity, and development of a highly engaged workforce while fostering a culture of safety, respect, inclusion, and operational excellence.

Responsibilities and Duties

• Develop and implement the Human Resources strategy aligned with the company's corporate and operational objectives.
• Actively participate in strategic planning and organizational succession planning processes.
• Serve as a strategic business partner to senior management and operational leaders.
• Develop and monitor Human Resources metrics that support organizational decision-making.
• Lead the administration of collective bargaining agreements and ensure compliance with all contractual provisions.
• Serve as the primary liaison between the company and labor unions.
• Participate in collective bargaining negotiations, mediations, arbitrations, and conflict resolution processes.
• Develop strategies to maintain positive labor relations and minimize legal and operational risks.
• Ensure consistent and equitable handling of disciplinary actions and grievance procedures.
• Promote a positive work environment based on respect, open communication, and trust.
• Investigate and resolve labor disputes, complaints, employee concerns, and internal investigations.
• Develop initiatives to strengthen employee engagement, satisfaction, and retention.
• Advise supervisors and managers on the application of personnel management policies and practices.

• Direct payroll administration, ensuring accuracy, confidentiality, and regulatory compliance.
• Design and administer competitive compensation and benefits programs.
• Conduct salary analyses and market studies to ensure organizational competitiveness.
• Lead recruitment, selection, and onboarding processes for operational, technical, professional, and managerial positions.
• Develop effective strategies to attract, develop, and retain key talent.
• Coordinate workforce planning based on current and future business needs.
• Oversee onboarding and organizational integration processes.

• Design and implement training, leadership development, and competency-building strategies.
• Manage performance evaluation and talent management processes.
• Establish succession programs for critical positions within the organization.
• Lead organizational change and cultural transformation initiatives.
• Ensure compliance with federal and Puerto Rico labor laws, as well as company policies.
• Ensure efficient workforce management within a multi-shift manufacturing environment.
• Monitor key workforce indicators, including productivity, absenteeism, turnover, and overtime.
• Collaborate with operations to maintain a stable workforce aligned with production objectives.
• Support continuous improvement, operational efficiency, and productivity initiatives.
• Lead, develop, and evaluate the Human Resources team.
• Foster a culture of high performance, internal customer service, and continuous improvement.
• Effectively manage the Human Resources department budget.

• Bachelor's degree in Human Resources, Business Administration, Industrial Psychology, Labor Relations, or a related field.
• Master's degree in Human Resources, Business Administration, or a related discipline preferred.
• Minimum of ten (10) years of progressive Human Resources experience within manufacturing environments.
• Demonstrated experience managing unionized organizations and negotiating collective bargaining agreements.
• In-depth knowledge of Puerto Rico and U.S. federal labor laws.
• Strong experience in labor relations, payroll administration, compensation, and benefits.
• Experience leading disciplinary processes, internal investigations, and conflict resolution efforts.
• Knowledge of HRIS systems, Human Resources metrics, and data analytics.
• Excellent leadership, negotiation, communication, and organizational influence skills.
• Ability to work effectively in dynamic, results-oriented environments.
• Fluency in both Spanish and English, written and verbal.