Evening Residential Lead in Nashville, Tennessee at Oasis Center

JOB TITLE: Evening Residential Lead

FSLA Status: Non-Exempt

PROGRAM: Emergency Shelter

Schedule: Sun, Mon, Tues, Wed, Thurs: 2p-10p, Off Fri & Sat

JOB OBJECTIVE: To provide evening leadership, supervision, crisis intervention, intake and referral coordination, and case management support to youth and families served through the Emergency Shelter. The Evening Residential Lead actively participates as a member of the program team while coordinating evening shelter operations, supporting residential staff, and ensuring continuity of services across shifts.

Direct Service

Essential Functions:

• Provide direct supervision and support for shelter residents.
• Serve as the designated shift lead during assigned evening hours and coordinate residential staff assignments and workflow.
• Ensure appropriate residential coverage is maintained while responding to crisis calls, walk-ins, intakes, transportation needs, and other emerging needs.
• Provide crisis intervention, referral, and intake services through the crisis phone line, crisis walk-in service, and other established crisis response systems.
• Provide intake and assessment services to youth and families referred to the shelter program.
• Facilitate the referral process for potential clients to Oasis programs and/or appropriate external resources.
• Coordinate evening walk-ins and emergency shelter admissions in accordance with program procedures.
• Provide immediate support and direction to residential and PRN staff regarding established shelter procedures, youth needs, and shift responsibilities.
• Assist staff in responding to behavioral concerns, conflicts, and crisis situations using trauma-informed and positive youth development approaches.
• Coordinate and supervise activities for residents when appropriate or assigned.
• Provide case management support as assigned, including assistance with appointments, transportation, family communication, school needs, referrals, and other service coordination.
• Provide liaison, advocacy, and referral services with appropriate mental health centers, hospitals, courts, school systems, Department of Children’s Services, and other community partners as needed.
• Participate with the supervisor, therapists, and appropriate specialists or consultants regarding specific case-related concerns.
• Transport clients as needed.
• Attend regularly scheduled staffing meetings, training, and supervision.
• Document client interactions in a consistent, timely, and ethical manner.
• Communicate significant youth, staffing, safety, and operational concerns to the Shelter Manager and/or designated on-call leadership.
• Related tasks as assigned.

Administration

Essential Functions:

• Maintain consistent and timely records, including relevant reports required by agency, funding, and licensing sources.
• Ensure crisis calls, crisis walk-ins, referrals, and shelter admissions occurring during the assigned shift are appropriately documented.
• Review shift documentation and communication logs to maintain awareness of current residents, safety concerns, service plans, and outstanding needs.
• Coordinate evening-to-overnight handoff and ensure significant information and outstanding tasks are communicated to the appropriate staff.
• Review daytime-to-evening communication and identify priorities requiring completion or follow-up during the evening shift.
• Assist in maintaining referral, crisis walk-in, intake, and resident records as assigned.
• Participate in the orientation and on-the-job training of new residential and PRN staff.
• Provide real-time coaching and support to residential staff regarding established procedures, documentation, crisis response, and youth engagement.
• Communicate recurring staff training, performance, or operational concerns to the Shelter Manager for follow-up.
• Participate in staff and program development.
• Assist in preparation for monitoring visits by funding and licensing sources.
• Identify operational barriers affecting timely admissions, referrals, bed utilization, or continuity of youth services and communicate those barriers to program leadership.

Non-Essential Functions:

• Assist with coordination of special activities, community outings, or programming as assigned.
• Provide additional casework services in the absence of counseling staff when appropriate.

Shift Leadership Responsibilities:

The Evening Residential Lead provides day-to-day coordination of the evening shift and serves as the primary point of contact for routine operational decisions during assigned hours.

• Prioritize and coordinate staff assignments based on census, youth acuity, scheduled activities, crisis-line activity, walk-ins, and admissions.
• Help maintain continuity of shelter operations when unexpected situations or staff absences occur.
• Coordinate the response when multiple program needs occur simultaneously.
• Ensure appropriate management or on-call leadership is contacted when circumstances require additional authority or consultation.
• Support consistent implementation of agency and program policies and procedures.
• Ensure unresolved evening needs are appropriately communicated to overnight and daytime staff.

Benefits:?

Medical Plan Options

Employer Paid Vision, Dental, LTD

Employer HSA contribution

12 Paid Holidays

PTO

401K + up to 3% Match

Paid parental Leave

Minimal Requirements / Performance Standards:

• Ability to effectively communicate in oral and written form.
• Ability to visually and audibly supervise clients.
• Knowledge and ability to apply Positive Youth Development principles.
• Knowledge and ability to apply trauma-informed care approaches.
• Knowledge and ability to apply crisis intervention theory and techniques.
• Knowledge of adolescent development and experience working with youth and families.
• Knowledge and ability to access community resources.
• Ability to complete intake, assessment, referral, and crisis-response functions.
• Ability to effectively coordinate multiple responsibilities in a 24-hour residential environment.
• Ability to provide appropriate direction, support, and feedback to staff.
• Ability to exercise sound judgment during crisis and emergency situations.
• Ability to maintain appropriate and ethical relationships with residents.
• Ability to utilize required office equipment, electronic records, and databases.
• Valid State of Tennessee Driver’s License and safe driving record.
• Ability to form strong, caring and affirming relationships with all youth –including LGBTQ+ youth.
• Clear understanding of racial inequities and other forms of discrimination and willingness to operate from an anti-oppression model.
• Relevant experience in youth development, residential services, crisis services, behavioral health, or a related field.
• Knowledge of an ability to apply Positive Youth Development, Trauma-Informed Care, and evidence-informed practices based in an understanding of adolescent development.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, and distance vision.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Oasis Center is an equal opportunity/affirmative action employer and is operated in accordance with a policy which does not permit discrimination because of race, color, sex, age, handicap, national origin, sexual orientation, gender identity, or gender expression.

Educational Requirements: Bachelor’s degree in social work, psychology, human services, education, or a related field preferred; equivalent relevant experience.