Fraud Prevention Specialist in San Antonio, Texas at Soarion Credit Union
Job Description
We take care of our people: Joining Soarion Credit Union is the career move to make in 2026! Soarion Credit Union offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROUS Paid Time Off (PTO) bank for rest and relaxation away from work! We also offer all paid days off for Federal holidays!
Role:
Our Fraud Prevention Specialist will protect Soarion Credit Union and its members by identifying, investigating, and preventing fraudulent activity. Monitor account activity, manage fraud cases, support loss recovery efforts, and collaborate across departments to reduce risk while providing a positive member experience.
What you will be doing:
- Monitor transaction alerts and account activity to identify potential fraud.
Investigate fraud cases involving account takeovers, identity theft, checks, ACH, debit/credit cards, and electronic payments.
Document investigations, gather evidence, and recommend protective actions to minimize member and organizational risk.
Communicate with members regarding fraud claims, account protection, and case resolution.
Partner with internal departments, vendors, and law enforcement when appropriate to resolve fraud incidents.
Analyze fraud trends and recommend improvements to fraud detection, prevention, and operational processes.
Complete fraud loss reporting, write-offs, reconciliations, and recovery tracking.
Ensure compliance with regulations, internal policies, and recordkeeping standards.
Support fraud awareness efforts and help educate employees on recognizing suspicious activity.
Participate in testing and enhancing fraud monitoring tools, processes, and controls.
- Performs other job-related duties as assigned.
What you'll bring along:
- High school diploma or GED required.
- 2-4 years of experience in fraud prevention, investigations, financial services, deposit operations, or a related field preferred.
Knowledge of fraud schemes, transaction research, account analysis, and investigative practices.
Strong analytical, problem-solving, and decision-making skills.
Excellent attention to detail and ability to manage multiple priorities.
Professional communication skills, including handling sensitive member situations with empathy and discretion.
Proficiency with Microsoft Word and Excel, with the ability to learn fraud monitoring and case management systems.
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