Sales Operations Manager in United States at Jobgether

• Partner with Solutions Engineering and Solutions Architecture leadership to ensure teams have the tools, processes, reporting, and operational support needed to achieve business objectives.

• Translate leadership priorities into operational plans, process improvements, system requirements, and measurable execution strategies.

• Serve as the primary operational stakeholder for key go-to-market systems, including Opine and related platforms, developing deep expertise to support implementations, automation, and process enhancements.

• Own reporting and key performance indicators for Solutions Engineering and Solutions Architecture, including coverage ratios, pipeline engagement, technical win rates, proof-of-concept and proof-of-value conversion rates, cycle times, influenced pipeline, and bookings.

• Design and manage workflows involving technical sales teams, including opportunity intake, team assignment, capacity-based routing, proof-of-concept tracking, and handoffs to Technical Account Management.

• Maintain Salesforce data integrity by overseeing technical-stage fields, Solutions Engineer ownership, opportunity team assignments, and technical win/loss reasons.

• Collaborate with Business Systems to define requirements, prioritize enhancements, test changes, and drive adoption across Salesforce, Gong, Opine, and other go-to-market tools.

• Support capacity planning, headcount forecasting, and coverage modeling, ensuring alignment with territory design and annual fiscal planning.

• Coordinate quota, territory, and compensation-related processes applicable to Solutions Engineering and Solutions Architecture roles.

• Partner with team leadership and Enablement to improve onboarding, monitor ramp progress, and roll out operational playbooks.

• Collaborate with Marketing Operations, Customer Support Operations, Finance, Analytics, and Business Systems on cross-functional initiatives affecting technical sales workflows.

• Lead projects from planning through delivery, including project plans, business requirements documentation, stakeholder alignment, testing, and change management.

• Identify opportunities to streamline workflows and introduce automation, including AI-enabled processes that reduce manual work for sales representatives and technical teams.

• Provide insights into technical risks, proof-of-concept status, and team engagement during pipeline reviews and forecast calls, while promoting consistent forecasting practices across the broader sales organization.

• Establish a structured reporting cadence, document scalable processes, and continuously improve operational accuracy and efficiency.

• At least 4 years of experience in Sales Operations, Revenue Operations, or a related go-to-market operations function.

• Experience working in a high-growth software or SaaS company, preferably in a scaling or fast-paced environment.

• Previous experience supporting Sales Engineering, Solutions Architecture, or another pre-sales technical organization as an operations partner.

• Strong Salesforce expertise, including report and dashboard creation, opportunity management, data quality, and writing requirements for administrators and developers.

• Familiarity with Gong, Opine, or comparable sales engagement, conversation intelligence, and go-to-market tools is an advantage.

• Demonstrated ability to develop KPI frameworks, dashboards, and forecasting inputs for distributed, multi-region teams.

• Experience designing, documenting, and improving scalable operational processes, including capacity planning, proof-of-concept workflows, team assignments, and cross-functional handoffs.

• Strong project management skills, including the ability to develop project plans, business requirements documents, and concise business summaries.

• Proven ability to influence stakeholders across Sales, Solutions Engineering, Product, Finance, Analytics, and Business Systems without direct authority.

• Excellent written and verbal communication skills, with the confidence to collaborate with both technical and business audiences.

• Strong analytical thinking and attention to detail, particularly when working with operational data, reporting accuracy, and performance metrics.

• Ability to work independently, take ownership of complex initiatives, and balance immediate operational needs with long-term scalability.

• A proactive, improvement-oriented mindset, with an interest in automation and building efficient, repeatable processes.

First 90 days — expected milestones:

• First 30 days: Complete onboarding, establish relationships with Solutions Engineering and Solutions Architecture leadership and cross-functional partners, learn key workflows and systems, and identify reporting gaps and quick wins.

• First 60 days: Begin leading projects, become the primary stakeholder for relevant technical sales tools, document existing and new processes, and start improving data quality.

• First 90 days: Establish KPI definitions and recurring reporting with leadership, take ownership of core operational workflows and projects, and build scalable processes for the Sales and go-to-market organization.

• Competitive compensation in Canada: CA$150,500–CA$215,000 annually, plus equity.

• Remote-first work environment: Work remotely from Canada, with opportunities to connect and collaborate through offices in Seattle and Paris.

• Flexible scheduling: Manage your working hours with autonomy while meeting business and team commitments.

• Generous time off: Paid time off, designated quarterly wellness days, and an end-of-year wellness break.

• Home office support: Assistance with setting up a comfortable and productive remote workspace.

• Technology stipend: The equivalent of US$100 net per month to support technology-related work expenses.

• Learning and development: An annual stipend for conferences, courses, certifications, and continued professional growth.

• Paid parental leave: 16 weeks of paid parental leave after six months of employment.

• Equity participation: Equity opportunities for full-time employees, allowing eligible team members to share in long-term company growth.

• Comprehensive benefits: Medical coverage, retirement benefits, and paid holidays, with provisions varying by country.

• Additional perks: Branded company merchandise and a collaborative, globally distributed working environment.