Product Application Engineer in Newark, California at Unigen

Unigen, headquartered in Newark, California, is a trusted partner for businesses seeking to power their next generation of products. Founded in 1991, we've grown into a leading provider of electronics manufacturing services (EMS), offering a comprehensive suite of solutions from design and manufacturing to supply chain management. From advanced memory modules to high-density storage devices, our solutions are engineered to meet the demanding needs of today's technology landscape. Our commitment to quality and innovation ensures that our partners have the tools they need to succeed.

At Unigen, you'll have the opportunity to work on cutting-edge projects and make a real difference. Working at Unigen means you'll be surrounded by other innovative companies, have access to top talent, and be close to world-class resources. We offer competitive compensation and a comprehensive benefits package, including 401(k) matching. This location, combined with our benefits, provides a unique advantage for those looking to thrive in the semiconductor industry.

Job Title: Product Application Engineer
Department: R&D Engineering
Reports To: Senior Director of Hardware and Systems Engineering
Location: Unigen Headquarters – Newark, CA

Job Overview: The Product Application Engineer will play a critical role in bridging the gap between complex technical products and customer needs. You will be responsible for providing pre- and post-sales technical customer support as well as design-in collateral such as datasheets, application notes, and user guides. You will also have a hand in driving future product definition based on technical feedback from our customers and partners.

Primary Responsibilities:

1. Provide technical customer support

• Assist customers in successfully integrating Unigen’s solutions into their specific technical designs and infrastructures
• Provide first-line customer support for design integration issues as well as any technical issues in production
• Assist the sales team by providing technical demonstrations, answering client questions, and drafting customized technical proposals
• Interface as necessary with all internal departments to resolve customer issues
• Update and maintain a weekly tracker summarizing all active customer technical support issues

2. Manage customer-facing communication for Failure Analysis cases

• Coordinate with customers and internal teams on FA requests and customer-facing communication on FA cases

3. Create and maintain customer-facing technical documentation

• Datasheets, Release Notes, Application Notes, Technical White Papers, User Guides, etc.

4. Product definition

• Acting as the "voice of the customer," gathering feedback, and advising the R&D teams on market demands and necessary design improvements

Qualifications

• Minimum Bachelor’s degree in Electrical Engineering (or related field), Master's degree in Electrical Engineering preferred
• Minimum 3 years of experience in a product application role
• Subject matter experience in memory, storage and AI technologies
• In-depth knowledge of AI, enterprise, and data center end markets
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and drive tasks to completion in a cross-functional setting.
• Goal-oriented, energetic, and self-starter mindset