Operations Manager in Pittsburgh, Pennsylvania at Attack Theatre

Attack Theatre seeks an Operations Manager to oversee the administrative and operational infrastructure that supports the company’s artistic, educational, and community-based work.

The Operations Manager ensures that the organization’s internal systems, staff operations, facilities, and administrative functions run efficiently and sustainably. This role translates organizational priorities into effective processes and ensures that the artistic and program teams can focus on delivering high-quality performances, educational programs, and community partnerships.

Working closely with the Executive Director the Operations Manager oversees day-to-day administrative functions and organizational systems. The role also serves as the primary liaison to the organization’s external financial services provider, ensuring smooth internal workflows for budgeting, contracting, payroll coordination, reporting, and compliance. The Operations Manager supervises an Administrative Coordinator who supports administrative operations and event logistics.

This position is ideal for an experienced arts administrator who is highly organized, systems-oriented, and comfortable managing

the operational backbone of a creative organization.

• Oversee the day-to-day administrative operations of the organization.
• Develop, document, and maintain standard operating procedures across departments.
• Manage organizational calendars, internal deadlines, and operational workflows.
• Manage the organization’s ticketing and registration platforms and file management systems.
• Identify opportunities to improve efficiency through better processes, tools, and systems.

• Assist Executive Director with HR administration including hiring coordination, onboarding, personnel files, and offboarding processes.
• Maintain employee handbook and HR policies.
• Coordinate internal planning processes and ensure alignment between administrative, artistic, and programmatic activities.
• Support staff performance review processes and professional development processes.
• Maintain documentation and operational guidelines for event and audience services procedures.
• Supervise or delegate front-of-house logistics to an Administrative Coordinator or other support staff as appropriate.
• Oversee volunteers or assistants for program delivery.

(Finance functions are managed by an external accounting firm.)

• Serve as the primary internal liaison to the organization’s outsourced financial services provider.
• Coordinate budgeting timelines and departmental budget inputs, including accurate coding against the chart of accounts.
• Ensure smooth internal processes for contract administration and compliance.
• Maintain financial documentation and internal reporting systems required for grants, audits, and organizational reporting.
• Maintain box office records and coordinate financial data with financial services provider.

Attack Theatre operates from a shared cultural facility in Lawrenceville with several partner arts organizations. This role serves as the primary point of contact for office tenants, shared space coordination, and maintenance requests.

Attack Theatre works with several external consultants who support key organizational functions. The Operations Manager coordinates internal workflows and communication to ensure these partnerships function smoothly and align with organizational priorities.

Responsibilities include:

• Serve as the primary internal liaison to the organization’s marketing agency, coordinating timelines, gathering program information, and ensuring staff deliverables align with campaign schedules.
• Coordinate with the CRM/database agency to support database maintenance, reporting tools, audience records and system improvements.
• Ensure marketing, CRM, and internal administrative systems remain aligned and effectively support ticketing, audience engagement, and program tracking.
• Coordinate project timelines among consultants, staff, and leadership to ensure smooth implementation of initiatives.
• Maintain documentation of workflows, systems, and consultant-related processes.

Attack Theatre is an Equal Opportunity Employers (EOE). We are committed to diversity in all areas of our work, on and offstage. We encourage applicants with a unique cultural perspective inclusive of race, ethnicity, gender identity or expression, class, physical ability, and sexual orientation. Offices, studio and classroom spaces are ADA compliant. We strongly encourage persons with underrepresented identities and varied lived experiences to apply.

About Attack Theatre: Founded in 1994 by Michele de la Reza and Peter Kope as a collaboration between two dancers and a city, Attack Theatre fuses modern dance, original live music, and interdisciplinary art forms to create engaging dance performances. We create work at the intersection of art and community, resulting in productions that are personal, authentic,

• 5+ years of experience in arts administration, nonprofit operations, or organizational management
• Experience in a performing arts or cultural nonprofit environment strongly preferred
• Strong organizational and project management skills
• Experience managing HR processes and organizational policies
• Familiarity with nonprofit financial workflows and budget coordination
• Experience working with external vendors, consultants, or accounting services
• Excellent communication and cross-departmental coordination skills
• Ability to design and maintain operational systems and processes
• Comfort working in a collaborative, artist-driven environment

• Operational leadership? Familiarity with financial reporting and data management? Systems thinking
• Organizational planning? Staff support and HR administration
• Process design and documentation? Cross-department coordination
• Calm, solutions-oriented problem solving