FIELD OPERATIONS SUPERVISOR in Marysville, Washington at HighGround

WHO WE ARE:

At PureDry Restoration, we respond when disaster strikes. Founded in 2016 and headquartered in the Greater Seattle area, PureDry is an emergency restoration company specializing in water mitigation, fire and smoke damage, mold remediation, and more.

Our team of IICRC-certified technicians and dedicated professionals deliver rapid response, exceptional customer service, and full transparency throughout every project. By working directly with insurance providers, we give our customers peace of mind when they need it most.

POSITION SUMMARY:

As a Field Operations Supervisor, you will play a key role in overseeing and managing day-to-day operations for water mitigation and/or mold remediation projects and field crews. This position ensures jobs are completed efficiently, safely, and to quality standards, while maintaining strong communication with customers, adjusters, and internal teams.

ESSENTIAL FUNCTIONS:

Operational Management

• Oversee daily operations, including pre-production and work-in-progress job boards.
• Ensure jobs are completed within established schedules and quality standards.

Stakeholder Communication

• Respond to inquiries from insurance adjusters, homeowners, and property managers.
• Drive projects forward by removing obstacles through clear communication with all parties.

Project Efficiency

• Ensure jobs progress as planned and efficiently, including accurate use of internal project management tools.

Customer and Team Interaction

• Lead communication on complex or sensitive jobs.
• Resolve customer service issues, performance concerns, and execution challenges professionally.

Remediation Assessments and Reviews

• Conduct remediation assessments as needed.
• Ensure technicians secure 5-star reviews and follow up to address and improve lower ratings.

Fleet and Equipment Management

• Manage truck loading and ensure teams are properly equipped for each project.
• Partner with warehouse leadership on equipment repairs, inventory, and procurement.

Visual and Operational Standards

• Ensure trucks and equipment are stocked, functioning correctly, and maintained.
• Maintain technician professionalism and proper equipment use.

Training and Supervision

• Train and supervise a high-performing team; conduct weekly training and safety meetings.
• Manage overtime, scheduling, and approve sub-labor requests as needed.

Performance Metrics and Reporting

• Review operational dashboards/reports to evaluate performance and identify improvements.
• Conduct weekly ride-alongs to inspect job sites and coach teams.

Cross-Department Collaboration

• Coordinate with sales, marketing, and finance teams to align operational execution and improve efficiency.

Handling New Losses

• Manage new loss jobs from start to finish during peak demand periods.

On-Call and Technology Utilization

• Participate in on-call rotations and work overtime as required.
• Utilize industry technology to improve efficiency (mobile apps, moisture management systems, etc.).

Estimation Duties

• Produce remediation damage estimates and serve as a backup to in-home sales/estimating support.

SKILLS AND ABILITIES / QUALIFICATIONS:

• Education: High School Diploma (required)
• Experience: 5+ years in progressively responsible water damage restoration roles with strong project management and customer service experience
• Certifications: IICRC WRT required; ASD and AMRT strongly preferred
• Computer Skills: Proficiency with restoration and reporting tools (e.g., MICA, DASH, Xactimate, Power BI or similar)
• Other Requirements: Hands-on experience with moisture management systems and field equipment; ability to manage multiple projects; strong communication skills with clients, adjusters, and internal teams

BENEFITS:

• Health insurance (Vision, Dental & Life)
• 401(k) with matching
• PTO & Holiday Pay
• Commission opportunity
• Advancement potential