Overnight Audit Manager in Sunnyvale, California at Island Hospitality Management

As the Night Audit Manager, you will oversee all aspects of overnight front office operations, ensuring exceptional guest service, operational efficiency, and financial accuracy. You will be responsible for the overall success of the front desk during overnight hours, maintaining high standards of guest satisfaction, and ensuring hotel quality standards are consistently met or exceeded.

This leadership role requires a hands-on approach to managing guest relations, supporting team members, resolving operational challenges, and coordinating with other hotel departments to deliver a seamless guest experience.

• Must be available to work overnight shifts.
• Required availability on Fridays, Saturdays, and holidays.
• Flexible scheduling may be required based on business needs and occupancy levels.

Job Requirements

• Ensure all departments achieve or exceed guest service expectations.
• Prepare team member schedules in accordance with budgets, occupancy levels, and business forecasts.
• Ensure hotel staff are trained in financial control procedures related to cash handling, vouchers, inventories, and accounts receivable, and verify compliance with established procedures.
• Recommend local attractions, dining options, and area activities to guests.
• Inform guests of all hotel services, amenities, and special offerings.
• Manage human resources functions, including recruiting, hiring, onboarding, training, performance management, and disciplinary actions.
• Collaborate with maintenance and housekeeping teams to ensure guest rooms are clean, functional, and ready for assignment.
• Monitor daily reservations and occupancy levels, coordinating with the front desk team to proactively address oversold room types and guest accommodations.
• Maintain a visible presence throughout the property and provide exceptional guest service at all times.
• Effectively anticipate, identify, and resolve operational and guest-related issues.

Qualifications

• Previous hotel management, front office, or night audit leadership experience preferred.
• Proficiency with hotel Property Management Systems (PMS).
• Strong organizational, multitasking, time management, and prioritization skills.
• Highly motivated team player with initiative, professionalism, and a commitment to achieving results.
• Demonstrated ability to handle challenging situations and make sound decisions under pressure.
• Excellent interpersonal, communication, and guest service skills.
• Ability to work effectively in a fast-paced, hospitality-driven environment.
• Valid Driver's License preferred.

Physical Requirements

• Regularly required to stand, walk, and sit for extended periods.
• Frequently required to move throughout the hotel property during shifts.
• Must be able to lift and/or move up to 10 pounds regularly and up to 25 pounds frequently.

Training and Development

Island Hospitality is committed to employee growth through a structured training and development program that provides clear career advancement opportunities. Team members are encouraged to build upon their experience and utilize company resources to develop professionally within the hospitality industry.