Senior Program Director of Lewis Center in West Palm Beach, Florida at Gulfstream Goodwill Industries

SCOPE:

The Senior Director will serve as a key organizational representative within the Palm Beach County homelessness system and works collaboratively with community partners to maximize opportunities for individuals experiencing homelessness to access employment, housing, and other resources that support long-term stability.

In collaboration with the Divisional Director, the Senior Director develops, implements, and evaluates policies, procedures, and service delivery practices for the Philip D. Lewis Center. The Senior Director ensures that services are consistent with low-barrier principles and are delivered in a manner that promotes dignity, safety, accessibility, and equitable access to services.

ESSENTIAL FUNCTIONS:

1. Develop and maintain effective relationships with community stakeholders, including individuals experiencing homelessness, community residents and leaders, faith-based organizations, nonprofit organizations, businesses, governmental entities, healthcare providers, housing providers, and other community partners.

2. Implement, manage, and provide oversight of shelter and residential programming, including intake and assessment, emergency shelter, case management, employment and training, substance use services, mental health services, medical services, supportive housing, and follow-up services. Ensure that intake and programming operate on Housing First and low-barrier principles.

3. Develop and implement person-centered interventions that address barriers to housing retention. Provide training and ensure that programming is grounded in harm reduction, motivational interviewing, rapid rehousing, and trauma-informed care.

4. Interview, select, recommend, hire, train, and supervise assigned staff, including Shift Coordinators, LPNs, Case Managers, and Peers. Assign and review work, provide directions, and assist in the investigation and resolution of problems. Document formal supervision according to policy and procedure. Evaluate performance and provide counseling and coaching. Initiate personnel actions such as promotions, transfers, terminations, or disciplinary measures. Maintain positive employee/employer relations and determine current and future staffing levels.

5. Maintain relationships with referral agencies, partner agencies, local businesses, and community governing boards addressing homelessness to resolve issues of concern and explore enhancement opportunities.

6. Market the program within the community to employers, government agencies, community service organizations, and other groups who may refer to Gulfstream Goodwill Industries. Promote outreach, awareness, and education of the program within the community.

7. In collaboration with the Divisional Director, develop program budgets as required. Monitor reports on program statistics including profit/loss statements, payroll and benefit costs, and invoice and revenue flow. Compare results against budget projections and investigate and report on variances.

8. Analyze and maintain program statistics to assess effectiveness and identify unmet needs of individuals experiencing homelessness. Benchmark data, review findings with staff, and revise program elements as needed to enhance effectiveness. Review reports to determine where policies and procedures may require change or enhancement.

9. Ensure accurate and timely HMIS data entry and data quality and maintain adherence to Continuum of Care and Palm Beach County contract compliance requirements applicable to shelter and housing programs.

10. Facilitate policies and procedures for the Philip D. Lewis Center, ensuring services remain low barrier.

11. Attend meetings with departmental managers, senior staff, partner agencies, and others concerned with departmental and program issues. Attend internal training sessions as requested.

12. Review and approve requisitions for supplies and funds required to fulfill program requirements. Track expenditures to ensure they remain within the program budget.

13. Prepare required reports including budgeting, program progress, management, and other specified criteria, and submit as prescribed.

14. Participate in investigations by outside agencies such as OSHA, insurance carriers, or others on issues relating to departmental activities.

15. Ensure incident reports are completed and submitted to internal and external sources as outlined in agency policy and/or contract requirements in a timely manner. Ensure adherence to welfare-check protocols, documentation standards, and timely escalation of medical and illness concerns. Participate in meetings and committees to determine the root cause of incidents and how to prevent them in the future.

16. Provide assistance with other general department activities and duties as assigned.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

1. Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community.

2. Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.

3. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.

4. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Education and/or experience equivalent to a master’s degree in social work or other Human Services field.

2. Minimum two (2) years’ experience in program administration and supervision; and two (2) years’ experience providing homelessness services.

3. Ability to establish and maintain rapport with program participants, other staff and outside agency representatives.

4. Ability to communicate effectively verbally and in writing.

5. Ability to solve problems and/or act as mediator

6. Must be organized and detail oriented; ability to meet schedules and complete work assignments successfully.

7. Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.

PHYSICAL REQUIREMENTS:

1. Frequent travel

2. General office environment

3. Normal sitting, standing, walking

4. Subject to frequent interruptions

TOOLS AND EQUIPMENT USED:

Computer and peripherals, word processing, spreadsheets and software programs, cash registers, tagging/pricing equipment, lift gear as well as standard store, office and safety equipment.

Equal Employment Opportunity (EEO) Statement

Gulfstream Goodwill Industries is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

Gulfstream Goodwill Industries is committed to providing reasonable accommodations to qualified individuals with disabilities. Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

If you need a reasonable accommodation during the application or hiring process, please contact: (561) 848-7200 or HR@goggi.org