Customer Support Representative in Water Mill, New York at TSG Lumber

We are seeking a friendly, professional, and customer-focused Customer Support Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving questions and concerns, processing requests, and providing a positive experience at every interaction.

Key Responsibilities

• Respond to customer inquiries by phone, email, or in person.
• Provide accurate information about products, services, orders, and company policies.
• Resolve customer complaints and concerns promptly and professionally.
• Schedule appointments for sales associates.
• Process orders, returns, exchanges, payments, and other customer requests.
• Document customer interactions and maintain accurate records.
• Follow up with customers to ensure issues are resolved and needs are met.
• Work closely with other departments to resolve customer issues.
• Maintain a professional, courteous, and positive attitude.
• Meet established customer service, quality, and performance standards.
• Protect customer information and follow company policies and procedures.

Work Environment

This position involves working in a showroom. The representative may be required to communicate with customers throughout the day and handle multiple requests simultaneously.

Schedule

• Monday through Friday
• 8:00 am - 5:00 pm

Compensation & Benefits

• Competitive salary
• Paid time off
• Health and other benefits, where applicable
• Training and professional development opportunities
• Opportunities for career advancement

• High school diploma or equivalent preferred.
• Previous customer service or related experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to remain calm and professional when handling difficult situations.
• Comfortable using computers, email, and customer service software.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Must be able to commute to Water Mill, NY.

Preferred Skills

• Bilingual or multilingual skills are a plus.
• Experience with Outlook, Excel, Word and Solar Eclipse.
• Ability to multitask in a fast-paced environment.
• Strong customer relationship-building skills.