Medical Office Receptionist (8A-5P) in Marianna, Florida at Jackson County Hospital District

Duties and Responsibilities

• Greet and assist patients with signing in for appointments
• Obtain and accurately enter new patient information, including insurance details, into the EMR
• Update patient records annually and ensure all forms are current, including HIPAA
• Assist patients presenting to the front desk for questions or miscellaneous needs
• Notify clinical staff of patient arrivals as appropriate
• Check out patients after appointments and schedule follow-up visits
• Schedule patient appointments and manage provider schedules
• Complete FollowMyHealth registration for patients
• Process referrals in a timely manner, including documenting contact attempts, scheduling appointments, scanning referral forms, and notifying referring providers
• Obtain written patient authorizations to request medical records from other providers or facilities
• Manage and balance the cash drawer twice daily
• Collect co-pays and deductibles at the time of service
• Answer phones, check messages, and relay information appropriately
• Scan and upload documents into the EMR; maintain the fax server daily
• Assist pharmaceutical representatives and coordinate scheduling
• Perform additional duties as assigned by the office manager or provider

Regulatory Requirements

• Completes annual educational requirements within the assigned time frame.
• Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the

Professional Requirements

• Adheres to dress code; appearance is neat and clean.
• Maintains and ensures patient confidentiality at all times.
• Represents the organization in a positive and professional manner.
• Is willing to receive constructive feedback to enhance self-improvement.
• Completes work within designated time.
• Attends and participates on hospital committees, as appropriate.
• Wears required identification while on duty.
• Does not avoid challenging tasks.
• Assists in the training of students, co-workers or other personnel.
• Relays important information to other staff/shifts to maintain consistency in operations.
• Understands how to utilize the grievance process to resolve concerns.

Language Skills

• Ability to read and communicate effectively in English.

Computer Skills

• Demonstrates basic computer skills and knowledge consistent with the needs of their department.

Safety/Environment

• Knows the limitations of their license/certifications and does not practice outside these limitations.
• Maintains cleanliness of equipment and department
• Responsible for the safe handling of equipment as well as maintaining safety for themselves.
• Knows the proper procedure for calling codes and the proper response for each code according to department protocol (i.e. fire, lock down, infant abduction, bomb threat, etc.)
• Knows the proper procedure for reporting incidents involving the patient, visitor or employee.
• Knows where to find MSDS information when needed.
• Is aware of hazards and hazardous materials and how to maintain a safe environment.