Ops Excellence Coordinator Lead in Lakeland, Florida at SE Independent Delivery Services

Drive Your Future Forward with Us!

Join a team that keeps moving forward—where your work makes a real impact every day. We’re a transportation company that takes pride in delivering excellence every mile of the way—and we’re looking for passionate, motivated and reliable people to help us do just that. Come be part of a team that values hard work, supports growth, and celebrates every win together.

Ops Excellence Data Coordinator Lead – SEA060

Daily Responsibilities:

• Oversee the entire Onboarding team’s progress and monitor daily responsibilities amongst the various programs within the department.
• Ensure the completion of the 4-week Onboarding processes for new and existing contractors in all markets. This will include communication with all departments and contractors, daily tracking and reports.
• Ensure the completion of each process within the 20 Day Retention and Improvement Program. This will include communication with all departments and contractors, daily tracking and reports.
• Monitor the MSP Program and completion of each process. This will include communication with all departments and contractors, by weekly tracking and updates to the database regarding progress within the program.
• Work closely with all departments and contractors, including RTG, to ensure seamless communication and operational alignment.
• Ensuring Safety protocols are followed by all contractors through Dispatch Track and Fleetio reporting. This will include safe truck operation and ability to follow policy and procedure within safety protocols.
• Performs other duties as required.

Requirements:

• Excellent verbal and written communication skills with ability to effectively present and communicate with all levels within the organization.
• Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines and adjust to sudden changes in workflow.
• Excellent analytical skills with the ability to think independently, take corrective action, and to resolve employee inquiries and requests for information.
• Detail oriented, flexible with continuous process/system change with an ability to handle a high pressure, deadline heavy environment.
• Ability to write reports and professional correspondence.
• Ability to deal with problems involving several variables in a variety of situations.
• Ability to act independently and take initiative to solve problems, implement solutions, and create new processes
• Ability to maintain all job-related information in a confidential and private manner.

What We Offer

Southeast Independent Delivery Service was founded in 1999, and we understand that our employees, owner- operators and contractors, are at the forefront of our business, focusing on safety and providing quality services for our customers.

We offer a comprehensive benefits package that includes medical, dental, and vision along with paid vacation time and holidays. We also offer a 401k Retirement Program because planning for the future is just as important as being a success in the present. We are proud to give all our team members the opportunity to earn a steady income and advance in their careers.