Sales Manager in Auburn, Massachusetts at Patrick Motors Inc

Role Overview:

The Sales Manager is responsible for the sales and delivery of new and pre-owned vehicles, as well as managing the sales team. The Sales Manager is responsible for the satisfaction of the customer, the dealer group and the manufacturer. The Sales Manager must maintain a professional and positive relationship with the Finance Department. The Sales Manager is to ensure that gross profit and timeliness of delivery are prioritized. The Sales Manager is a customer-service oriented individual with excellent organizational skills, who is accountable for the department’s growth and success while demonstrating a positive leadership mentality.

Key Responsibilities:

• Submit applications to lenders in order to effectively maximize gross profit.
• Work deals at the desk and perform T.O.’s as necessary.
• Appraise trades and utilize software to justify trade values to customers.
• Meet or exceed manufacturers’ requirements for customer satisfaction (NPS/OSAT).
• Manage new and pre-owned inventory, including ordering, pricing, merchandising [MB1] and handling inventory control[MB2] .
• Answer customers in a timely and professional manner via phone calls or email.
• Support the BDC with customer questions/needs.
• Support the registry department as needed.
• Train sales consultants on a monthly basis with guidance from the GSM.[MB3]
• Manage all challenging situations as they arise to ensure they are handled in a professional manner.
• Work in the CRM daily to keep it up to date and do any tasks required.
  • Retail Delivery Report (RDR) vehicles as necessary.
  • Assist the finance office with deliveries and tasks in a professional and positive manner.
  • Support the dealership with snow removal and appearance of dealership.
  • Any other tasks that fall under the sales department specific to your manufacturer/brand.
  • All other duties as assigned by management.

Experience Requirements:

• Must have, at minimum, 3 year in automotive sales.
• Preferably 6 months PMG Team Lead experience.
• Preferably 3 year in automotive management.
• Computer and communication skills must be at an intermediate level.
• Employee must have attention to detail.
• Employee must be able to read, write, understand and speak English.

Training and Certifications required (to be started upon hire):

• Manufacturers Certification for the job described.
• Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.)
• Work with any training the dealer group is currently utilizing.

Physical Requirements:

Employee must be able to sit for long periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day.

Supervisory:

• This employee will manage between 10 and 15 employees.

“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”

Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.