Senior Housing Manager in Remote at Kappa Delta Sorority

• Plan, organize, execute, and monitor assigned housing capital projects and new construction, from initial scope through completion.
• Manage asset transactions, facility updates, renovations, refurbishments, and new construction for facilities managed by National Kappa Delta, and support projects managed by local volunteers.
• Develop and control project deadlines, work plans, budgets, and activities related to assigned capital projects.
• Manage general contractors, architects, engineers, and other construction vendors to ensure projects meet quality, budget, and timeline standards.
• Assess the performance of assigned chapter facilities and aim to maximize ROI on capital investment.
• Coordinate cross-project activities with staff and volunteer stakeholders at the national and local levels.

Permitting & Government Compliance (20%)

• Manage the permitting process for construction and renovation projects, including coordination with local building departments, zoning boards, fire marshals, and other regulatory authorities.
• Monitor and ensure compliance with applicable building codes, life safety codes, ADA requirements, and local, state, and federal housing regulations.
• Maintain documentation of permits, inspections, certificates of occupancy, and other compliance records for facilities managed by National Kappa Delta.
• Serve as the organization's point of contact for government and regulatory inquiries related to chapter housing.
• Advise the Chief Housing Officer on regulatory risk and compliance requirements affecting capital projects.

Relationship & Stakeholder Management (15%)

• Serve as the primary relationship manager for contractors, architects, municipal officials, landlords, property managers, and other local vendors and contacts.
• Build and maintain strong working relationships with house corporations, local volunteers, and chapter leadership to support successful project execution.
• Coordinate the support and needs of national stakeholders, including the division NLT, collegiate experience, marketing and communications, housing resource specialists, and other volunteers.
• Maintain current, transparent communication about project status and future needs for local and national stakeholders.
• Represent Kappa Delta in a professional and collaborative manner in dealings with external partners and government agencies.

Special Projects & Portfolio Oversight (10%)

• Support designated facilities managed by National Kappa Delta.

• Serve on National Leadership Team division team(s) as assigned.
• Evaluate the effectiveness of Kappa Delta housing support models and make periodic recommendations to the Chief Housing Officer.
• Provide management reports to the Chief Housing Officer.

Operations & Vendor Management (15%)

• Oversee relationships with vendors, as assigned, and ensure vendors meet or exceed established Kappa Delta standards for responsiveness, service, and oversight.
• Establish standards for facility projects and develop and maintain metrics to monitor facilities according to those standards.
• Develop and document standard processes and procedures to effectively operate chapter facilities.
• Observe best practices to ensure facilities managed by National Kappa Delta are financially stable and fiscally responsible.
• Serve as a resource for financial questions and best practices for designated projects.
• Provide support to the chapter budget process with current housing financial information.

Programming, Training & Communication (10%)

• Develop training for housing that supports a positive, forward-thinking, member-focused experience in Kappa Delta chapter houses.
• Plan, implement, and evaluate chapter housing programs and services.
• Develop training and resources to assist volunteers and staff in supporting and managing facilities, including construction, permitting, and compliance topics.
• Assist in training and building curriculum for national training events such as Convention.
• Coordinate and develop intentional communication for local and national stakeholders.
• Produce and review chapter housing communications materials, including manuals, resources, newsletters, presentations, and other written and visual communication.
• Supervise assigned support staff and participate in the development of strategies for working with staff at facilities managed by National Kappa Delta.

Performance Expectations & Leveling Alignment

This role is aligned to Senior Manager-level expectations, including:

• Operating with significant autonomy and exercising independent judgment on complex, cross-functional projects
• Owning outcomes for capital projects, budgets, and vendor relationships, with accountability to the Chief Housing Officer
• Serving as the primary relationship manager and point of escalation for chapters, house corporations, contractors, and government agencies
• Applying deep functional expertise in construction, permitting, and regulatory compliance to guide project decisions
• Mentoring and providing direction to supervised staff and cross-functional project teams
• Identifying organizational risk and recommending strategic solutions to senior leadership
• Typically requires 8 or more years of relevant experience in project management, real estate, construction, or nonprofit facilities management

Requirements

• Bachelor's or master's degree strongly preferred
• 8 or more years of experience in project management, construction, real estate, or nonprofit facility management
• Demonstrated experience managing construction projects, permitting processes, and government or regulatory compliance
• Knowledge of project management, real estate, construction planning and oversight, and property management
• Knowledge of the Higher Education housing market and needs of college students
• Strong relationship management skills, with proven ability to build and maintain positive working relationships with vendors, contractors, government officials, and volunteers
• Proficiency with computers for word processing, financial management, database management, property management, e-mail, and internet
• Excellent written and oral communication skills
• Ability to manage multiple complex projects, take initiative, and meet deadlines
• Ability to travel approximately 25% of the time

• Prior experience working or volunteering for a fraternal organization is a plus
• Membership in Kappa Delta Sorority is a plus

Physical and Environmental Requirements

• Must be able to operate a computer and navigate applications with a smart phone, computer, and/or tablet.
• Position may require prolonged periods of sitting, as well as walking chapter facilities and construction sites.
• Travel of approximately 25% is required, including visits to chapter facilities and construction sites.
• Must be able to use hands and arms for repetitive movement such as movement of wrists, hands, and fingers while typing.
• Must be able to converse with colleagues, contractors, and government officials via phone, computer programs, and in person.
• Must be able to navigate active construction sites, which may include uneven terrain, stairs, and other physical conditions.
• If working remotely, must have quiet full-time office space and sufficient internet connection.