Senior Risk & Compliance Manager (CDD) in Sydney, New South Wales at Monoova Services Pty Ltd

About us

At Monoova, we partner with some of the most innovative companies in the country, building world-class payment products that support the digital economy of tomorrow. As we scale rapidly, we’re looking for curious, driven, and creative minds to join us on the journey.

As a leading Payment Service Provider (PSP), we’re powering the future of money movement with our API-first platform — integrating NPP, PayTo, PayID, Direct Debit, BPAY, and cross-border transfers into one seamless solution.

Our mission? To help businesses move money smarter, faster, and safer — eliminating friction and enabling real-time experiences. With the broadest set of payment rails offered by any non-bank PSP in the country, we help our clients — many of them high-growth tech companies — reach and transact with up to 10% of all Australians.

Monoova’s Values

Integrity – We’re a company built on integrity, inside and outside of our organisation.Empathy – We take great care to understand perspectives of everyone in our eco-systemInnovation – Individually and as an organisation, we are innovators. Everything we do today, can and will be improved tomorrow.Performance – We are a results driven organisation with a commitment to technology.

In this role, you’ll be responsible for:

Team Leadership & Oversight

Lead a small onshore and offshore CDD team, covering day-to-day task allocation, performance management, coaching, and quality oversight.Establish clear workflows, expectations, and escalation paths to ensure the offshore team delivers consistent, high-quality CDD and client risk assessment outputs.Run regular quality assurance reviews of analyst work, giving structured feedback and identifying training needs.Hold decision-making authority across the CDD lifecycle: approval, conditional approval, deferral, ECDD escalation, and decline or exit recommendations.

Transformation & Continuous Improvement

Lead the end-to-end transformation of Monoova's CDD and client risk assessment framework, re-designing processes, controls, and decisioning for a merchant and business client base and embedding the reformed initial and ongoing CDD obligations in force since 31 March 2026.Own the design and documentation of CDD and client risk assessment processes, keeping procedures, guidance, and workflows current and aligned with the AML/CTF Rules, regulatory expectations, and internal governance standards.Identify and implement process improvements, enhanced controls, and workflow efficiencies across onboarding, periodic review, and trigger-based review processes.Evaluate, recommend, and support the implementation of new tools, systems, and automation, including screening, entity resolution, and perpetual KYC capability, to improve operational effectiveness and scalability.Ensure all process changes are fully documented with clear procedures, decision criteria, and supporting artefacts before deployment.Build and maintain operational reporting on CDD volumes, turnaround times, and service level adherence, using it to identify bottlenecks, resource constraints, and areas to improve.Foster a culture of continuous improvement, reviewing process performance, analyst feedback, and regulatory developments to drive enhancements to procedures, controls, and tooling.

Client Risk Assessment

Oversee the end-to-end Customer Due Diligence lifecycle, including Initial CDD, Ongoing CDD, and Enhanced CDD for higher-risk clients.Oversee risk-based assessments of new and existing clients in line with the Client Risk Framework, covering ML/TF risk, fraud and scam exposure, chargeback, reversal and dispute risk, and credit, default, and settlement loss risk.Directly lead CDD and risk assessment on high-risk cases, complex corporate and beneficial ownership structures, merchant aggregators and payment facilitators, intermediary and nested arrangements, and any case requiring ECDD or escalation.Review and approve sanctions, PEP, and adverse media screening outcomes escalated by analysts, determining when ECDD or further escalation is required.Apply onboarding and review decision gates (approve, approve with conditions, ECDD required, defer, or recommend decline/exit), documenting each decision with supporting rationale.Manage periodic reviews and trigger-based refreshes, including ownership changes, adverse media, new products or use cases, and material activity changes.

Stakeholder Engagement & Risk Guidance

Provide risk-based guidance and oversight to Growth and relationship teams on complex cases, onboarding conditions, and ongoing client risk matters.Liaise with and train internal stakeholders to ensure client risks and conditions are understood and implemented.Prepare and present client risk assessments and recommendations to the Client Approval Committee as required.

Broader Contribution

In a small Risk & Compliance team within a fast-growing business, you will support other areas of our Financial Crime and AFSL Compliance Programs from time to time.

What we need from you

Proven ability to lead, coach, and manage a small team, including experience with offshore or remote team management.Track record of designing, documenting, and implementing operational improvements and controls.Proven ability to take a CDD function from current state to target state, sequencing remediation, uplift, and day-to-day delivery without disrupting client onboarding.Ability to work independently and collaboratively, applying sound risk judgement.Strong attention to detail and documentation discipline.High emotional intelligence and ability to manage stakeholder expectations across different cultures and time zones.Timely reporting and ability to manage competing priorities and deadlines.

Your experience and knowledge

Expert-level knowledge of Australian AML/CTF legislation and regulatory expectations, including the AML/CTF Act 2006 as amended by the AML/CTF Amendment Act 2024, the AML/CTF Rules 2025, and the reformed initial and ongoing CDD obligations in force from 31 March 2026.Extensive hands-on experience performing and overseeing KYC/CDD and ECDD, gained at a bank, payment institution, or other financial institution servicing merchants, corporates, or other large business clients rather than a retail consumer base.Demonstrated experience leading CDD transformation or uplift programs at a financial institution, covering target-state process design, control enhancement, remediation of legacy customer files, and automation enablement.Demonstrable depth in credit risk, KYC, and fraud and scams, plus working knowledge of settlement, chargeback, and dispute risk. Single-discipline backgrounds are unlikely to be a fit.Strong risk management capability and ability to apply risk appetite consistently.Experience in fintech, payments, merchant acquiring, or high-volume financial services, with exposure to payment facilitator, aggregator, or marketplace models highly regarded.Experience managing offshore or distributed teams is highly regarded.Excellent written and verbal communication skills.

Monoova Culture and Benefits

We reward great work with short-term incentives that recognise your impact and dedication.We offer learning budgets, opportunities, workshops and development programs to help you thrive.Great flexibility with a mix of remote and in-office work.Extra leave benefits including Birthday Leave and Diversity Leave to celebrate cultural and personal milestones.16 weeks paid parental leave for primary carers, giving you extra time with your newborn and to recover.Special vouchers for your Birthday and Work Anniversary — because your moments matter.Enjoy free snacks, drinks and other goodies on the house!