Program Advisor, Faculty of Arts in Kamloops, British Columbia at Thompson Rivers University

The Program Advisor provides advice to students with respect to education planning, academic goals, and course selection. This position may work with students from pre-admission inquiry through to graduation; it proactively encourages students to complete credentials in a timely manner.

MAJOR DUTIES & RESPONSIBILITIES

1. Responsible for advising students in assigned programs. Assists with coverage in other programs as required.
2. Responds to student inquiries, develops program plans, and advises on course selection.
3. Researches and makes recommendations on admission requirements and transfer credit assessments.
4. Works closely with Associate Deans and Program Coordinators.
5. Conducts degree audits for student graduations.
6. Works closely with Enrolment Services, Recruiting, Delivery and Registrar’s Office on resolving issues relating to admissions and advising.
7. Establishes rapport with students within portfolio.
8. Takes a student-centered approach and receives student referrals.
9. Approves and prepares letters of permission for program students to take non-TRU courses.
10. Assists students with program planning for Study Abroad semesters.
11. Recognition, transfer credit and block transfer articulation guidelines.
12. Engages in continuous training and professional development related to assigned programs.
13. May represent TRU - Faculty of Arts at career fairs, trade shows, and recruiting events.
14. May provide training to other staff relating to course and program advising, admissions processes, advising theory/practice and systems management.

REPORTS TO
Dean, Faculty of Arts

EDUCATION:

• Grade 12 plus a Bachelor degree from a recognized university in a relevant discipline

EXPERIENCE:

• Three years related work experience including:
  • Minimum of two years’ experience in post-secondary institution or related educational environment assessing student’s previous education, skills and background
  • One year marketing experience
  • One year working in a fast-paced environment
  • One year student advising experience

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Good organization skills including the ability to set priorities, multi-task and work with minimal supervision and remain focused on objectives
• Ability to interpret admissions and transfer credit policies and guidelines, to recognize exceptions, and to take appropriate action to resolve problems
• Intermediate research and analytical skills
• Ability to investigate and listen in order to solve problems and provide solutions
• Aptitude for exacting and precise work, a high degree of accuracy, thoroughness and attention to detail
• Ability to communicate effectively verbally and in writing with a widely diverse student population and coworkers and across functional areas of the institution
• Strong computer skills including student admissions and transfer credit modules and MS Office
• Ability to maintain a student-focused as well as sales-focused approach
• Familiarity with BC post-secondary education
• Comprehensive knowledge of TRU programs and courses
• Knowledge of student-tracking applications and tools

WORKING CONDITIONS

• Sitting at desk and computer for long periods of time
• General office conditions
• Travel may be required