Client Service Representative (Processing Operations) in Fort Lauderdale, Florida at Broward County Tax Collector

Job Title: Client Service Representative (Processing Operations)

Reports to: Client Services Supervisor (Processing Operations)

Department Name: Processing Operations

FLSA Status: Non-Exempt

COMPANY DESCRIPTION

The Tax Collector’s Office, led by Abbey Ajayi, is a vital institution in Broward County, committed to fostering community trust through fair, transparent, and efficient tax collection. Our services encompass property tax collection, local business tax, tangible property tax, vehicle and vessel registration renewals, and issuing fishing and hunting licenses. Our mission is centered on integrity, efficiency, and transparency to strengthen public resources and support a prosperous future for all residents. Located in Fort Lauderdale, FL, we play a significant role in contributing to the community's success and well-being.

POSITION PURPOSE AND SCOPE:

As a Client Service Specialist in the Processing Operations department, you will be responsible for the following:

• Processing tax and motor vehicle payments, documents, and correspondence updates and associated functions.
• Reviews, audits, and processes applications and supporting documents for accuracy and compliance.
• Processes incoming mail, electronic transactions, and system-generated work queues.
• Performs data entry and maintains accurate records in internal and state systems.
• Balances daily transactions and reconciles operational reports.
• Researches and resolves processing discrepancies and exceptions.
• Maintains electronic and physical records in accordance with retention requirements.
• Communicates, as necessary, with internal departments, external agencies, vendors, and customers to resolve transaction issues and support processing.
• Ensures compliance with applicable statutes, regulations, policies, and internal controls.
• Performs other related duties as assigned.

QUALIFICATIONS AND EXPERIENCE:

• At least 60 college level credit hours
• One (1) year of experience in clerical, data entry, administrative support, financial processing, payment processing, or records management.
• Experience in a governmental, tax, or motor vehicle processing environment preferred.
• Equivalent combinations of education and experience may be considered.
• Must possess and maintain a valid Florida driver’s license.

In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103. This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment