Grace Station Store Manager in New Albany, Indiana at Graceland Church

Description

The Grace Station Store Manager is responsible for the overall operation, organization, volunteer leadership, and financial performance of Grace Station. This role oversees store operations, donation processing, merchandising, customer experience, volunteer engagement, and mission advancement.

Responsibilities and Essential Tasks

Store Operations & Leadership
-Oversee daily store operations, cleanliness, organization, safety, and store presentation.
-Ensure donated merchandise is efficiently received, processed, priced, displayed, and sold.
-Maintain systems for inventory control, merchandising, and operational excellence.
-Ensure compliance with policies, procedures, and safety standards.

Volunteer Leadership & Customer Service
-Recruit, train, schedule, supervise, and encourage volunteers.
-Foster a positive, mission-focused culture of service and accountability.
-Provide excellent customer service and resolve customer or volunteer concerns professionally.

Sales, Merchandising & Financial Accountability
-Oversee cash handling and daily financial procedures.
-Monitor sales performance and identify opportunities to improve revenue and effectiveness.
-Track key sales, donations, and inventory metrics and prepare reports as needed.
-Maintain attractive displays and consistent pricing practices.

Mission & Community Engagement
-Represent Graceland and Grace Station in a Christ-centered manner.
-Build relationships with donors, churches, community organizations, and partners.
-Support outreach initiatives and communicate the impact of the store ministry.

Qualifications
-Retail, thrift store, nonprofit, volunteer management, or leadership experience preferred.
-Strong communication, organizational, and customer service skills.
-Ability to lead volunteers, manage priorities, and make sound decisions.
-Experience handling cash, inventory, and administrative responsibilities.

Working conditions
-Primarily based within the Grace Station retail environment.
-Occasional evening or weekend work for special events or store needs.

Physical requirements
-Ability to lift and carry up to 50 pounds.
-Ability to stand, walk, bend, and move merchandise throughout the workday.

Spiritual Responsibilities
-Model a growing relationship with Jesus Christ in attitude, speech, and actions.
-Support the mission, values, and ministry objectives of Graceland.
-Pray with volunteers, customers, and community members when appropriate.