Discrepant Order Resolution Associate in Newburyport, Massachusetts at Rochester Electronics

Report to the Discrepant Order Resolution Team Supervisor and work collaboratively with distribution, sales, and sales operations to accurately resolve discrepant orders to meet customer expectations through prompt and thorough action. The Discrepant Order Resolution Associate will prioritize discrepant orders, investigate the discrepancy, find unpicked inventory, unallocated and re-allocate inventory where appropriate or send the discrepant order to sales for order modification. The individual will ensure all discrepant orders are quickly actioned and completely resolved to ensure customer satisfaction.

Responsibilities

• Utilize the Discrepant Order Dashboard to review discrepant orders and prioritize the work to be done based on issue complexity and order ship date.
• Utilize Epicor (ERP) and Starlight systems to investigate the order to fully understand what action needs to happen to fulfill the order to meet the customer requirements.
• Operate all warehouse equipment, including forklift, Starlight, and EPICOR, to physically unpick/un-allocate/pick/allocate/fill and ship impacted orders.
• Act as liaison with Sales Operations to coordinate order changes that impact customers.
• Act as liaison with Sales, Sales Operations, and Quality partners to understand trends in discrepant orders and join cross-functional teams to drive improvement.
• Short-term goals are to resolve all discrepant orders within the expected resolution time.
• Long-term goals are to drive systemic change to eliminate the root cause of errors.
• Perform other duties as assigned by Distribution leadership

Qualifications

• High school diploma or GED equivalent
• A minimum requirement of 3 years of experience in warehouse, distribution, inventory, or customer service.
• RF Scan gun and barcode experience a plus, but not required
• Epicor and Starlight ERP experience a plus but not required
• Ability to operate, following all safety procedures, and material handling equipment needed for the position.
• Clearly demonstrates an aptitude and acumen of a high-performing contributor with visible/measurable results from previous efforts.
• Microsoft Office skills: Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Positive attitude with an ability to absorb and learn quickly
• Passionate about progress and willing to go the extra mile

At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it!

• Outstanding low-cost medical, dental, vision, and prescription drug coverage, Rochester pays 92% of the premiums on behalf of its full-time employees
• Paid time off, including vacation, sick, and holiday
• Generous match 401K program
• Tuition reimbursement
• Flexible spending account

And so much more!

For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the world’s most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.