Customer Service Representative/Dispatch in Medina, Ohio at WORLD TRUCK TOWING AND RECOVERY INC
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Job Description
NOW HIRING – CUSTOMER SERVICE REPRESENTATIVES
Location: Seville, Ohio (Medina Area)
Full-Time Opportunity
Join a Growing, Customer-First Team!
World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team.
No towing experience required — paid training provided!
KEY RESPONSIBILITIES
- Deliver calm, professional support in high-pressure situations
- Answer incoming calls and gather key information using guided questions
- Dispatch towing and roadside services efficiently and accurately
- Provide service updates and estimated arrival times
- Coordinate with drivers and keep customers informed
- Assist with billing, scheduling, and administrative tasks
- Demonstrate strong information retention and attention to detail
- Ability to interpret direction and complete tasks with minimal supervision
WHAT WE’RE LOOKING FOR
- High school diploma or equivalent
- Customer service experience preferred (not required)
- Strong communication and multitasking skills
- Ability to stay calm and professional under pressure
- Basic computer skills (dispatch software experience is a plus)
- Reliable, detail-oriented, and team-focused
ABOUT WORLD TRUCK
With over 40 years of experience, World Truck Towing & Recovery provides 24/7 towing, transport, and recovery services across Ohio, including Seville, Medina, Columbus, Cleveland, Akron, and Grove City.
We support major interstate corridors such as I-70, I-71, I-76, I-77, I-80, I-90, I-270, and more, delivering fast, professional service when customers need it most. Our reputation is built on safety, reliability, and customer service excellence.
“One Call Does It All.”®
CONTACT INFORMATION
4970 Park Avenue West, Seville, Ohio 44273
Phone: 330-723-1116 | Toll-Free: 800-886-1116
www.A1WorldTruck.com
PUCO# 145201-T | DOT# 1084022 | MC# 426878
Apply today and take advantage of a consistent weekend schedule with a company you can grow with!