Customer Service Representative - Etters in Etters, Pennsylvania at Classic Drycleaners

Position Summary

Our Customer Service Representatives are responsible for providing excellent service to customers by assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. This role requires communication skills, attention to detail, and the ability to work independently.

Essential Duties and Responsibilities

• Greet and assist customers in a professional and friendly manner, both in person and via phone
• Process customer orders, payments, and transactions accurately
• Resolve customer concerns and complaints effectively with direction
• Maintain accurate customer records and account information
• Educate customers on company services, pricing, and policies
• Handle cash and credit card transactions
• Maintain a clean and organized work area
• Support team members and assist with additional tasks as needed and assigned
• Store opening and closing responsibilities based on shift requirements
• Wash and fold laundry duties and laundromat assistance (applicable based on location)
• Maintain attendance and punctuality standards

Qualifications

• Verbal and written communication skills; must be able to read, write, and speak English
• Basic computer and math skills
• Ability to multitask and stay organized
• Professional appearance and positive attitude
• Ability to work independently and as part of a team
• Dependable
• Criminal background check required
• 18 years or older

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to grasp items and lift/move up to 20 pounds from place to place
• Frequent use of computers, phones, and office equipment

Work Environment

• Frequent interaction with customers and team members
• Requires schedule flexibility including weekends depending on business needs

Benefits

• Employee discounts
• Health and retirement benefits (if applicable)
• Employee Assistance Program

Equal Opportunity Employer

Classic Drycleaners and Laundromats is an equal opportunity employer and values diversity in the workplace.