Director of Operations in Santa Barbara, California at Geronimo Hospitality Group

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

HOTEL SANTA BARBARA

Charming and historic boutique hotel in the heart of downtown Santa Barbara situated a half-mile from the beach and Stearns Wharf and a block from the Paseo Nuevo outdoor shopping center.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

WHAT YOUR DAY WILL LOOK LIKE

• Leads a small team in supporting and servicing the day-to-day activities.
• Model genuine, warm, and attentive hospitality across all departments.
• Monitor guest feedback and satisfaction metrics and implement improvements where needed.
• Lead daily operations of Front Desk, Guest Services, and Housekeeping.
• Support accounting processes including billing accuracy, deposits, and audit compliance.
• Lead and support the F&B team in driving service excellence, team development, and outlet standards.
• Manage beverage and food cost controls through inventory management, ordering practices, waste reduction, and vendor coordination.
• Ensure compliance with food safety, sanitation, and alcohol service regulations.
• Support menu rollouts, seasonal updates, product selections, and experiential enhancements.
• Ensure service standards, cleanliness, and atmosphere align with the hotel’s identity and guest expectations.
• Hire, onboard, train, coach, develop, and support team members at all levels.

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WHAT IT TAKES TO SUCCEED

• High school or equivalent education required.
• Several years of hotel operations or hospitality leadership experience, including supervisory or managerial roles.
• Strong communication, leadership, and organizational skills.
• Ability to manage confidential and sensitive information.

YOU’LL STAND OUT IF YOU BRING

• Education Bachelor’s Degree in Hospitality or related field.
• Experience and/or Training Hands-on leadership experience in bar, café, or beverage-focused service environments.
• Technology/Equipment Experience with PMS and POS systems is a plus.

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.