Senior Technical Customer Success Manager in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Customer Success Manager in United States.

This role sits at the intersection of technical expertise, customer strategy, and enterprise relationship management in a fast-growing observability and developer tools environment.
You will serve as a trusted advisor to strategic and enterprise customers, helping them translate business goals into effective technical solutions.
The position focuses on driving customer success across the entire lifecycle, from onboarding and adoption to expansion and advocacy.
You will work closely with technical stakeholders and executive sponsors to ensure customers realize measurable value from their investment.
This is a highly collaborative, distributed-first role where autonomy, ownership, and strong communication are essential.
You will also act as the voice of the customer, influencing product direction and contributing to scalable best practices across the organization.
The environment is fast-paced and innovation-driven, requiring both strategic thinking and hands-on technical engagement.

Manage a portfolio of strategic and enterprise customers, ensuring successful adoption, retention, and expansion of solutions across complex technical environments.

• Own the post-sales customer relationship and serve as a trusted technical advisor throughout the customer lifecycle.
• Translate business objectives into actionable technical strategies aligned with platform capabilities.
• Lead onboarding, adoption, business reviews, and customer success lifecycle programs.
• Build strong relationships with technical champions, senior stakeholders, and executive sponsors.
• Identify and scale best practices and repeatable success patterns across customers.
• Act as the voice of the customer, providing feedback to Product, Engineering, and GTM teams.
• Collaborate with internal teams to resolve complex customer challenges and drive product value.
• Contribute to customer-facing materials such as documentation, trainings, and presentations.
• Stay current on industry trends in observability, cloud-native technologies, and modern monitoring practices.

Requirements:
The ideal candidate brings strong technical depth, customer-facing experience, and the ability to influence across complex organizations.

• 5+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or related SaaS roles.
• Proven experience managing enterprise customers in technical and cross-functional environments.
• Strong ability to translate technical concepts into business value and vice versa.
• Experience in observability, APM, DevOps, monitoring, or cloud-native ecosystems.
• Excellent communication, storytelling, and stakeholder management skills.
• Strong organizational skills with the ability to manage multiple enterprise accounts simultaneously.
• Comfortable working in fast-paced, high-growth, distributed environments.
• Familiarity with SQL or BI tools and understanding of SaaS monitoring ecosystems is a plus.

Benefits:

• Annual On-Target Earnings (OTE): $147,000 – $175,000 USD (base + commission)
• Equity participation with employee-friendly stock programs
• Unlimited paid time off for strong work-life balance
• Remote-first and distributed work culture
• Home office setup, co-working, and internet stipends
• Comprehensive health, dental, and vision insurance (including dependent coverage options)
• Up to 16 weeks of paid parental leave
• Annual learning and professional development allowance
• Inclusive, collaborative, and high-autonomy work environment
• Strong focus on career growth within a fast-scaling technical organization