Technical Support in Beirut, Mont-Liban at MATADOR.IA INC.

Are you ready to build the future of automotive communication?

Matador AI is the conversational AI platform behind 1,500+ automotive and powersports dealerships across North America. Our AI engages customers across chat, SMS, voice, and email — answering inventory questions, capturing leads, and booking appointments 24/7. We’re looking for an Onboarding Specialist & Technical Support to own the technical side of the dealership lifecycle — activating new accounts, offboarding departing ones, keeping our messaging compliant, and investigating technical issues before they reach our customers.

About the Role

Every dealership that joins or leaves Matador passes through your hands. You’ll own the technical setup that gets new dealers live — phone numbers, messaging compliance, email, integrations — and the complete, careful teardown when an account closes. Between the two, you’re a technical investigator: digging into bugs, CRM errors, and tracking issues, fixing what you can yourself, and routing the rest to the right engineering team with a clear diagnosis.

This is a detail-driven role. Activations that are done right the first time, deactivations that leave nothing behind, and compliance submissions that never get a dealer’s messages blocked — that’s what success looks like.

What You’ll Be Working On

• Account activations: own the end-to-end technical setup that takes a new dealership live — phone numbers, messaging compliance, email and 2FA setup, integrations, and account configuration.
• Account deactivations: execute a clean, complete offboarding when a dealership leaves — winding down users, automations, integrations, and messaging services so nothing is left behind.
• A2P compliance submissions: manage carrier compliance registrations (A2P) with Twilio from start to finish, so dealership messages to customers are never limited or blocked.
• Technical support & investigation: investigate reported issues — bugs, CRM errors, analytics and tracking problems. Resolve what you can on your own; for the rest, diagnose the issue and hand it off to the right development team with a clear write-up.
• Ad hoc support: take on additional tasks as the team’s needs evolve.

What We’re Looking For

This role rewards precision, ownership, and calm troubleshooting — the kind of person who works a checklist to the end and enjoys getting to the bottom of a weird bug.

Must-Have

• Meticulous attention to detail: activations and deactivations involve many small steps across multiple systems — you don’t skip any of them.
• Technical aptitude: comfortable working across SaaS platforms and admin consoles — tools like Twilio, HubSpot, Google Tag Manager, and GA4, or the ability to learn them quickly.
• Troubleshooting instincts: a structured approach to investigating issues — reproduce, isolate, resolve or escalate with a clear diagnosis.
• Clear written communication: your ticket notes and dev handoffs are precise enough that engineers can act on them without a follow-up call.
• Process discipline: you follow checklists rigorously, document what you do, and flag when a process could be improved.

Nice-to-Have

• Experience with A2P 10DLC registration or telecom/messaging compliance.
• Experience in customer onboarding, technical support, or implementation roles at a B2B SaaS company.
• Familiarity with automotive dealership tools (CRMs, DMS platforms, dealer websites).

Why Join Matador AI?

At Matador AI, we’re not just building a product — we’re building a movement in how dealerships connect with their customers.

Here’s why you’ll love working with us:

• Real ownership: the dealership lifecycle — from first activation to final offboarding — runs through you.
• Innovative projects: state-of-the-art conversational AI running in production at scale across thousands of rooftops.
• Agile team: a fast-paced, collaborative environment where your ideas matter.
• Growth opportunities: shape the future of the automotive industry while advancing your own career.