Director of Clinical Operations in Norfolk, Virginia at LGBT Life Center

Mission: LGBT Life Center is a trusted leader that empowers the LGBTQ+ communities and all people affected by HIV through improving health and wellness, strengthening families and communities, and providing transformative education and advocacy.

Who We Are: LGBT Life Center is a trusted leader serving Hampton Roads since 1989 (formerly known as CANDII House and ACCESS AIDS Care). We strengthen the LGBTQ+ community and individuals living with HIV through health and wellness services, supportive housing, food programs, education, and advocacy. Our work is rooted in community care, inclusion, and health equity.

Overview: The Director of Clinical Operations provides executive leadership and strategic oversight for the organization's integrated medical clinic and pharmacy operations. This position serves as both the Practice Administrator for medical operations and the Pharmacist-in-Charge (PIC), ensuring the delivery of high-quality, patient-centered, and financially sustainable healthcare services.

The Director is responsible for operational excellence, regulatory compliance, quality improvement, strategic growth, and implementation of innovative clinical and pharmacy programs. Working collaboratively with executive leadership, providers, and community partners, this role advances integrated care models, improves patient access and outcomes, and supports the LGBT Life Center's mission through effective leadership, operational management, and clinical expertise.

This is a full time, salaried exempt position. Reports to the CEO. This position is a member of the executive leadership team.

Benefits Offerings: We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• 403(b) Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death & Dismemberment (AD&D) Insurance
• Short-Term / Long- Term Disability Insurance
• Employee Assistance Program (EAP) providing confidential counseling, resources, and support services for employees.
• Paid Vacation Time
• Wellness Time Off

Our commitment is to provide benefits that help employees thrive both professionally and personally.

Essential Responsibilities

Executive Leadership

• Provide strategic leadership for integrated medical clinic and pharmacy operations.
• Contribute to organizational planning, growth, and sustainability initiatives.
• Foster a culture of collaboration, accountability, innovation, and patient-centered care.
• Build and maintain partnerships with healthcare organizations, community partners, vendors, and regulatory agencies and represent the LGBT Life Center in healthcare partnerships and community initiatives.

Practice Administration

• Serve as the Practice Administrator for all medical operations.
• Oversee & lead daily clinic operations, staffing, patient flow, scheduling, and operational performance.
• Develop and implement policies, procedures, and workflows that promote efficiency and quality care.
• Monitor key performance indicators, patient satisfaction, and quality metrics while leading continuous operational improvement.
• Monitoring provider schedules, clinic productivity, patient access, and appointment utilization.
• Support recruitment, onboarding, staff development, and lead implementation of new clinical services.
• Oversee clinical vendor relationships, laboratory contracts, medical equipment, and service agreements to ensure quality, compliance, cost-effectiveness, and operational continuity.

Pharmacy Leadership & Implementation

• Serve as Pharmacist-in-Charge, ensuring compliance with all applicable federal and state pharmacy regulations.
• Lead pharmacy operations, including medication safety, inventory management, quality assurance, and clinical pharmacy services.
• Design, implement, and oversee pharmacist-led clinical services, including medication therapy management and patient counseling.
• Promote evidence-based prescribing by providing medication education and clinical guidance to healthcare providers.
• Lead the planning, licensing, implementation, staffing, and launch of the organization's on-site pharmacy while ensuring uninterrupted patient access to medications.

Clinical & Financial Operations

• Partner with providers and leadership to improve patient access, integrated care, clinical workflows, and service expansion.
• Develop and manage operational budgets, monitor financial performance, analyze operational data, and identify opportunities for revenue growth and sustainability.
• Lead implementation and optimization of the HRSA 340B Drug Pricing Program and support payer contracting and credentialing activities.

Quality, Compliance & Staff Development

• Ensure compliance with all applicable regulatory and accreditation requirements.
• Lead quality improvement initiatives, regulatory readiness, and corrective action planning.
• Recruit, supervise, mentor, and develop clinic and pharmacy staff while promoting teamwork, professional growth, and an inclusive workplace aligned with the LGBT Life Center's mission and values.

Additional Responsibilities

• Perform other duties as assigned by supervisor.

• Doctor of Pharmacy (PharmD) degree from an ACPE-accredited school of pharmacy.
• Current, unrestricted Virginia Pharmacist license in good standing.
• Eligible to serve as Pharmacist-in-Charge (PIC) under Virginia law.
• Minimum of five (5) years of pharmacy practice experience.
• Minimum of three (3) years of progressive leadership, healthcare management, or operational leadership experience.
• Demonstrated experience managing ambulatory healthcare or outpatient clinical operations.
• Preferred experience serving as a Practice Administrator, Director of Clinical Operations, or similar healthcare leadership role.
• Preferred experience launching, expanding, or managing ambulatory medical practices and/or retail or specialty pharmacy operations.
• Preferred experience with HIV treatment and prevention, Ryan White-funded programs, HRSA 340B Drug Pricing Program, Federally Qualified Health Centers (FQHCs), or other community health center environments.
• Experience with electronic health records (EHRs), practice management systems, and pharmacy management software, including eClinicalWorks (eCW), is preferred.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of healthcare operations, pharmacy practice, integrated care models, healthcare regulations, accreditation standards, and quality improvement principles.
• Knowledge of financial management, budgeting, revenue cycle, payer contracting, credentialing, healthcare reimbursement, and the HRSA 340B Drug Pricing Program.
• Knowledge of medication therapy management, medication safety, inventory management, and evidence-based prescribing practices.
• Demonstrated ability to provide strategic leadership, manage complex healthcare operations, and lead organizational growth and operational improvement initiatives.
• Ability to develop, implement, and evaluate clinical programs, policies, workflows, and quality improvement initiatives that promote compliance, patient safety, and operational excellence.
• Strong analytical, organizational, project management, and problem-solving skills with the ability to interpret operational and financial data and manage multiple priorities.
• Proven ability to recruit, supervise, mentor, and develop multidisciplinary teams while fostering collaboration, accountability, and continuous improvement.
• Excellent leadership, communication, interpersonal, and relationship-building skills with the ability to collaborate effectively with providers, staff, executive leadership, regulatory agencies, vendors, and community partners.
• Ability to exercise sound clinical and administrative judgment, maintain confidentiality, and make informed decisions in a fast-paced healthcare environment.
• Proficiency with electronic health records, pharmacy management systems, Microsoft Office, and other healthcare technology platforms.
• Commitment to delivering high-quality, patient-centered care while advancing the organization's mission, values, and strategic objectives.

Work Requirements

• Must have reliable transportation and acceptable driving record is required.
• This work requires the following physical activities:
• Walking, sitting, hearing/seeing, talking in person or on the phone.
• Occasional walking, bending, standing and driving are needed.
• Work is performed in an office setting.
• Work is also performed in social and community settings, as necessary.
• Minimal to moderate lifting is required at times.
• Extended work schedule may apply to accommodate agency’s needs.