Administrative Parts Support at Productivity Inc – Plymouth, Minnesota

Administrative Parts Support

At Productivity, Inc., a recognized leader in machine tool sales and service, we value a culture of teamwork, collaboration, and continuous professional growth. We are seeking a highly organized and detail-oriented individual to assist our Service team with their parts inventory.

We offer competitive pay and benefits, as well as opportunities for career advancement and professional development.

• $24-$27/hour depending on level of experience and qualifications
• Excellent health, dental, & vision insurance - Eligible Day-1
• 401k plan with match
• Generous paid time off
• Full-Time - Monday – Friday, 8 AM – 5 PM

Responsibilities

• Work with all locations with parts and admin assistance as needed
• Create and distribute service installation paperwork to the customer
• Credits - work directly with vendors/customers to track credits/Voucher/Part cores
• Research and resolve open work orders and P.O.'s
• Run periodic reports in P21 to make sure we are current on accounting activities related to Service and Parts
• Service phones back-up - daily
• Scan items and enter data in document imaging system
• Entering service parts orders
• Follow up on part deliveries; send tracking #'s to the customer
• Call customers to get purchase order numbers; communicate pricing & delivery.
• Track parts for inside service groups
• Send customer part acknowledgements
• Investigate open purchase orders
• Follow up on part quotes
• Assist with various, misc. accounting, admin duties as required by the position

Requirements

• 2+ years of general office/administrative experience
• Machine tool knowledge a plus, but not mandatory
• Meticulous attention to detail
• Strong knowledge of Excel and familiarity with Microsoft Word
• Excellent phone skills. Ability to interact professionally and tactfully with internal and external customers as well as vendors.
• 10-key and alpha-numeric typing skills
• Self-directed. Ability to work with minimal supervision
• In-office work daily, non-hybrid role

Why we like to work here...

At Productivity, we know that strong relationships are the foundation of success - whether it's with our employees, our customers, or our partners. By building trust, respect, and appreciation, we've created a culture that supports our customers' growth and drives our own success. We're committed to finding new and innovative ways to meet our manufacturing customers' needs, whether it's providing cutting-edge metalworking equipment, expert servicing, training, or programming and engineering support. But we're not just focused on delivering great products and services - we're equally dedicated to making our workplace a great place to be.

Together, we're building a team that's passionate about exceeding expectations, achieving excellence, and making a difference.

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