Host-South End in Boston, Massachusetts at Barcelona Wine Bar

The main responsibility of a host/hostess is to greet guests pleasantly, in a timely manner upon their arrival to the restaurant. The ultimate goal of a host/hostess is to welcome guests to their dining experience in a warm and friendly manner. The host/hostess will seat guests, present menus to guests, inform guests of their server, and answer any intermediary questions prior to the arrival of the server.

Responsibilities

• Greet and seat guests
• Present menus to guests
• Create and organize wait lists
• Manage floor plan
• Answer phone and answer any questions regarding the menu and restaurant
• Manage the call-ahead/reservation list in tandem with a manager
• Interact with guests as they leave the restaurant in order to ensure positive dining experience

Skills

• Strong verbal communication skills towards guests and coworkers
• Superb reading and writing skills in order to create wait list and decipher wait time
• Excellent organizational skills
• Multitask in a high volume setting

Working Conditions

• Be able to stand for the entirety of a scheduled shift
• Be able to reach, bend, and stoop frequently
• Be able to carry up to 15 lbs.

Education/Experience

• High school diploma or equivalent is preferred
• Prior restaurant experience is not required