Dispatcher in Holland, Michigan at Compaan Door & Operator Company

Compaan Garage Doors is a residential and commercial garage door company serving Michigan since 1955, with locations in Holland, Benton Harbor, and Traverse City. We are an IDA Top 100 Dealer with a 4.9-star rating from more than 1,830 customer reviews.

Position Overview:

We are seeking a logistics-minded Dispatcher to join our team in Holland, MI. You’ll schedule and route our technicians, keep customers updated, and hold the field team to our job standards. You’ll work in a fast-moving, rapidly changing environment, starting in Jobber and helping lead our move to ServiceTitan.

Responsibilities:

• Schedule and route technicians by skill, location, parts, and priority
• Fit urgent and 24/7 emergency calls into the day
• Confirm parts and equipment are ready before jobs are booked
• Keep customers updated on arrival windows and changes
• Hold technicians to job standards: on-time arrivals, notes, photos, and same-day closeout
• Escalate recurring issues to management
• Manage dispatch in Jobber and support the transition to ServiceTitan
• Other duties as assigned

Requirements:

• 2+ years of dispatch, scheduling, or logistics experience, ideally in the trades
• Thrives in a fast-moving, rapidly changing environment and picks up new tools quickly
• Hands-on experience with Jobber or ServiceTitan is a plus
• Comfortable holding a team accountable without direct authority
• Calm, organized, and clear under pressure
• Knowledge of West Michigan geography

Schedule:

• Monday - Friday 7AM - 4:30PM

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