Hospital Police Operations Manager in Boone, North Carolina at Appalachian Regional Healthcare System

Location: Boone, North Carolina | Full-Time

As the Hospital Police Operations Manager at UNC Health Appalachian, you will lead daily public safety operations across our healthcare system while helping ensure a safe environment for patients, visitors, staff, and providers. This leadership role combines law enforcement operations, emergency preparedness, and healthcare safety management in a mission-driven organization committed to excellence, compassion, and community service.

• Compensation: Compensation is commensurate upon education, experience, certification, and internal equity starting at $35.65 per hour.
• Schedule: Full-time leadership position with variable hours based on operational and emergency management needs
• Benefits: Comprehensive medical/dental/vision coverage, retirement with employer match, paid time off, tuition reimbursement, paid parental leave, wellness incentives, and employee discounts

• Oversee daily operations of public safety personnel, law enforcement patrols, and emergency response activities
• Manage operational functions related to ID badge issuance, card access systems, CCTV systems, and facility security measures
• Develop, implement, evaluate, and adjust public safety and emergency management programs and operational procedures
• Serve as the designated on-site supervisor and safety officer during routine operations and emergency situations
• Exercise independent judgment in enforcing laws, hospital policies, and safety regulations
• Support a culture of professionalism, accountability, safety, and exceptional customer service
• Collaborate with hospital leadership, clinical teams, and external agencies to support organizational safety initiatives
• Assist with operational planning, staff oversight, training, and process improvement efforts

• High school diploma or GED required
• Associate degree in Law Enforcement preferred
• Completion of North Carolina Basic Law Enforcement Training (BLET) required

Experience:

• Minimum of 5 years of sworn law enforcement experience required
• Minimum of 2 years of qualifying experience within the ARHS Police Department required
• Prior supervisory experience preferred

Licenses/Certifications:

• Current certification as a North Carolina Law Enforcement Officer required
• North Carolina Basic Law Enforcement Certificate required
• International Association for Hospital Safety and Security (IAHSS) Safety/Security Supervisor certification required
• Non-Abusive Psychological and Physical Intervention (NAPPI) training required within 6 months of hire

Skills & Abilities:

• Strong verbal and written communication skills
• Ability to effectively de-escalate combative or emotionally distressed individuals
• Knowledge of healthcare operations and patient care environments
• Strong leadership, problem-solving, and decision-making skills
• Ability to provide exceptional customer service while maintaining safety and security standards
• Ability to work collaboratively with patients, families, staff, physicians, and leadership teams

• Frequent standing, walking, and movement throughout healthcare facilities for extended periods
• Frequent lifting, carrying, pushing, and pulling greater than 50 lbs
• Frequent bending, kneeling, twisting, reaching, and physical mobility activities
• Frequent hand, finger, and wrist repetition with moderate dexterity
• Regular exposure to bloodborne pathogens and healthcare-related hazards
• Exposure to electrical/mechanical equipment, slippery surfaces, chemicals, and emergency situations
• Subject to irregular schedules including days, evenings, nights, weekends, holidays, and emergency response situations
• Occasional exposure to ionizing/non-ionizing radiation, including x-ray and microwave exposure

• Leadership Impact: Play a key role in protecting patients, visitors, staff, and healthcare operations across UNC Health Appalachian
• Professional Growth: Expand leadership and emergency management expertise within a progressive healthcare system
• Mission-Driven Culture: Join a team committed to compassion, safety, accountability, and operational excellence
• Community & Lifestyle: Enjoy living and working in the scenic Blue Ridge Mountains of Boone, North Carolina — consistently recognized as one of the best small towns in America

About UNC Health Appalachian
UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian is dedicated to promoting health in the High Country, enhancing quality of life, and “making life better.”

About UNC Health
UNC Health is a state entity and an affiliate of the University of North Carolina system, with 14 hospitals, 18 hospital campuses, and more than 500 clinics plus the UNC School of Medicine’s clinical programs. UNC Health is committed to improving the health of North Carolinians and supports the university’s teaching mission. Over the past three years, UNC Health has provided over $400 million in uncompensated or charity care. For more information, visit unchealth.org.

UNC Health Appalachian values diversity and inclusion and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage applications from all backgrounds and experiences and are committed to a fair, respectful hiring process. If you require accommodations during the application process, please contact us.

Employment is contingent upon successful completion of a background and drug screen.

For accommodations or additional information, contact recruitment@apprhs.org.