Program Advisor, Executive Education in Boston, Massachusetts at Harvard University

003038SR
School/Unit Harvard Business School
Department Executive Education
Job Function General Administration
Location Boston
Job Type Full-time
Salary Grade 055
FLSA Status Non-exempt
Union 55 - Hvd Union Cler & Tech Workers
Term Appointment No

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

About Us

Harvard Business School Executive Education brings together senior executives from the world’s most influential organizations, preparing them to reach the next level for their organizations and for themselves. Working closely with HBS’s world-class faculty, we design and deliver programs for individuals and for organizations, welcoming over 12,000 participants annually from over 130 countries. Programs range from a few days to multiple weeks. Most programs are delivered on the HBS campus, where participants live, learn, and dine together in dedicated Executive Education residences and facilities. Our programming includes in-person, virtual, and blended (combining both in-person and virtual learning) options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; human resources; enrollment and admissions; and finance.

Job Summary:

As part of the Marketing & Sales team, you will work with accomplished executives from all over the world who are considering our programs. In addition, you will surface insights from your customer interactions that will inform business decisions across HBS Executive Education.

Primary responsibilities include:

• Serving as the primary point of contact for executives considering HBS Executive Education programs.
• Consulting with executives on which program offerings best meet their learning objectives.
• Outlining the HBS competitive positioning and advantage in conversations with individual and organizational prospects.
• Helping customers navigate the program selection and application processes.
• Building long-term relationships with potential applicants, past participants, alumni, and learning and development executives.
• Presenting to current participants during lifelong learning information sessions.
• Meeting with prospects and participants on campus as needed.
• Contributing to the enrollment goals for the HBS Executive Education portfolio.
• Sharing market and competitive insights with the leadership team to inform strategic decisions.
• Elevating customer needs and pain points to drive customer experience enhancements.
• Staying current on faculty research, program content, relevant leadership topics, and industry trends.
• Maintaining inquiry, opportunity, and activity prospect data in Salesforce.
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
• Perform other duties as assigned.

Basic Qualifications

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support role(s) is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

• BA/BS or equivalent experience preferred
• Requires a team player who can work with multiple groups within Executive Education and across HBS in a fast-paced, high-energy environment.
• Candidates should have a customer-focused mindset and an aptitude for continuous learning.
• Ability to multitask and prioritize workload based on established strategic priorities.
• Excellent interpersonal, verbal, and written communication skills.
• Must be comfortable communicating with executives via phone, email, Zoom, and in-person meetings.
• Experience with Salesforce preferred.
• Prior experience in executive education or executive development is a plus.

• Standard Hours: This is a 40 hours/week, overtime eligible position.

• Compensation range: $77,000 - $79,000 annually, commensurate with experience.

• Visa Sponsorship: Harvard University is not able to provide visa sponsorship for this position.

• Pre-Employment Screenings: Identity Check

• Other Information:

  • This is a hybrid position which we consider to be a combination of onsite and remote work at our Boston, MA based campus. Executive Education expects staff to be onsite a minimum of 2 days per week and departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

  • A cover letter is required to be considered for this opportunity.

  • Interviews may be conducted virtually (via Zoom) or in person.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.