Infusion Care & Advocacy Coordinator in Phoenix, Arizona at Redirect Health Inc

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

No monthly premiumsNo deductiblesNo surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People – We are always helpful, friendly, and humanOwn It to Completion – If we take something on, we see it throughAlways Improve & Adapt – We learn quickly and adjust without egoStart with “Yes, We Can Help You” – We lead with solutionsSucceed as a Team – We win through trust and collaborationDetest Waste & Unnecessary Complexity – We simplify to focus on what mattersAbout This Role

The Infusion Care & Advocacy Coordinator exists to ensure our members with infusion needs feel fully supported, guided, and confident throughout their care journey.

In this role, you will:

Serve as the dedicated advocate for members navigating infusion servicesCoordinate care across by locating applicable patient assistance programs, charity care, and alternative funding optionsBe responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for membersEnsure a seamless, supported experience for members and their families throughout the entire treatment process

This is a hands-on, hybrid role for someone who:

Is deeply compassionate and organizedWants their work to have real-world impact on people’s health and financesCommunicates clearly and confidently with members and care teamsThrives in complex, high-impact situations where coordination and advocacy matterWhat You’ll Do

In this role, you will:

Own: Care Coordination for infusion services, including scheduling and aligning infusion services, Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resourcesSupport: Members and families by guiding them through treatment plans, answering questions, and ensuring nothing falls through the cracksCollaborate with: Clinical care teams, providers, and internal departments to ensure a seamless, end-to-end care experienceAdvocate for: Members financially and clinically by obtaining treatment details, verifying coverage, and helping identify resources to support their careEnsure: Accurate documentation of all member interactions and treatment details within the EMRCommunicate: Continuously with members, providers, and internal teams to ensure care plans and protocols are followedContribute: As a flexible, positive team player aligned with Redirect Health’s mission

A strong performer in this role is known for:

Creating a supportive, reassuring experience during highly sensitive momentsManaging complex care coordination with precision and attention to detailAdvocating effectively for both the clinical and financial needs of membersCommunicating clearly across multiple stakeholders while maintaining empathyHow Success Is Measured

Success in this role is measured by:

Seamless coordination of infusion care across all treatment stagesAccuracy and completeness of documentation in the EMRMember confidence, trust, and overall care experienceStrong collaboration with clinical teams and internal partnersTimely communication and follow-through on care plansWhat We’re Looking For

We’re looking for someone who:

2–3+ years of case management, customer service, or related experience (Required)2–3+ years of oncology or infusion coordination experience, or related experience (Required)Proficiency in Microsoft Word, Excel, and Electronic Medical Record systems (Preferred)High School Diploma or GED (Required)Strong communication skills and a commitment to compassionate, patient-centered care (Required)Ability to manage multiple priorities in a fast-paced, collaborative environment (Required)Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll EarnStarting Pay: $21.00/hourFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thingReady to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

The pay range for this role is:

21.00 - 23.00 USD per hour (Phoenix)