Payment Operations Manager in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Payment Operations Manager based in the United States.
This role sits at the center of payment operations, owning the end-to-end performance of debit card programs and ensuring a seamless experience for both internal teams and external users. You will be responsible for optimizing operational workflows, improving system reliability, and reducing friction across card issuance, processing, and support. The position plays a key role in managing relationships with banking partners, processors, and vendors while ensuring operational excellence at scale. You will also lead fraud prevention strategies, leveraging data insights to proactively mitigate risk and protect financial transactions. Working cross-functionally with Product, Engineering, Finance, and Support teams, you will help shape and enhance payment infrastructure. This is a highly impactful role in a fast-paced, remote-first environment focused on continuous improvement and customer experience.
- Serve as the main operational owner for debit card programs, acting as the primary point of contact for internal stakeholders, customers, and external partners.
- Manage and strengthen relationships with key vendors including card processors, BIN sponsors, and fulfillment providers to ensure stable and efficient operations.
- Oversee debit card supply chain workflows, including issuance, collateral ordering, and coordination with third-party providers.
- Act as system administrator for card processing platforms, troubleshooting issues and ensuring operational continuity across systems.
- Handle and resolve cardholder disputes within processing systems in a timely and accurate manner.
- Develop and implement fraud prevention rules, monitoring strategies, and risk mitigation frameworks based on data insights.
- Identify process inefficiencies and drive continuous improvements to reduce operational costs and support ticket volume.
- Maintain clear, comprehensive documentation of all operational processes to ensure consistency and knowledge sharing across teams.
- Evaluate and optimize tooling for payment operations, including fraud monitoring and reporting systems.
- 5+ years of experience in payment operations, with a strong focus on debit card programs.
- Proven ability to manage complex projects, including timelines, stakeholder communication, and execution tracking.
- Strong understanding of payment risk, compliance, and vendor management frameworks.
- Familiarity with relevant regulations such as PCI DSS and KYC/AML requirements.
- Experience working with card processing systems (e.g., Fiserv platforms such as Mainframe, Service Center, or Web Portal).
- Strong analytical skills with the ability to interpret large datasets and identify fraud trends or operational inefficiencies.
- Proficiency with data analysis tools such as Excel, SQL, or fraud analytics platforms.
- Experience designing and implementing data-driven fraud prevention strategies.
- Ability to collaborate effectively across Product, Engineering, Finance, and Support teams.
- Strong communication skills with experience training teams and documenting operational processes.
- Competitive base salary range of $105,000 – $135,000 USD, depending on experience and location.
- Equity/stock options as part of the total compensation package.
- Comprehensive health coverage including medical, dental, vision, life, and disability insurance.
- HSA with employer contribution, plus FSA options.
- Paid parental leave and medical travel benefits.
- 401(k) retirement savings plan.
- Flexible vacation policy supporting work-life balance.
- Lifestyle spending accounts and additional wellness-related perks.
- Remote-first work environment with flexibility across the United States.