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ReStore Operations Manager in Jacksonville, Florida at First Coast Habitat for Humanity

NewSalary: $55000 - $60000
First Coast Habitat for Humanity
Jacksonville, Florida, 32207, United States
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Job Description

Job Summary

The Operations Manager is responsible for day-to-day ReStore operations in support of ReStore policies, annual plans, staff scheduling, purchased product inventories, record keeping, and updating the point-of-sale system. The Operations Manager is responsible for assisting the Store Manager with operational documentation and performing the ongoing measurement, evaluation, and improvement of staff to ensure the store’s success and profitability. The Operations Manager also assists in the merchandising, pricing, and training of key personnel when needed.


Essential Job Duties and Responsibilities

  • Assist Store Manager with the overall day-to-day operational performance of the ReStore including the professional image of the front entrance, presentation of store information, cleanliness, and customer service.
  • Support adherence to all First Coast Habitat and ReStore safety protocols and security and anti-theft procedures.
  • Assist Store Manager in leading staff to support the ReStore management standards of production, sales and customer service, including compliance to inventory, cash handling and store display protocols.
  • Assist in the compliance of all requirements for accurate and current point-of-sale transactions. Includes performing or directly overseeing daily cash settlement duties, ensuring strict adherence to cash and credit card processing procedures, customizing the point-of-sale system, and providing user requirements for desired technical enhancements.
  • Keep accurate inventory of product stored at the construction warehouse and rotation of merchandise to the store regularly to keep product available for sale.
  • Research pricing strategies to assist Store Manager with accurate pricing of all products.
  • Assist Chief Retail Operations Officer and Store Manager to develop viable quarterly performance goals and objectives for successful implementation of the ReStore sales and marketing plans by staff.
  • Write weekly staff schedule and post one week prior. Keep master list of anniversary dates of all staff and use calendar to identify and schedule all PTO requests.
  • Assist Store Manager in collecting point-of-sale and other operational data daily; organize and make available to the Chief Retail Operations Officer for analysis and inventory turnover and marketability improvement plans.
  • Assist Store Manager in executing the sales and promotional event plans – performing assigned tasks, monitoring task assignments of direct reports, helping the team resolve issues. Report progress weekly to the Chief Retail Operations Officer and implement any plan adjustments made by the Chief Retail Operations Officer.
  • Provide direction and guidance to direct reports to ensure effective performance and positive motivation including goal setting, performance reviews, coaching and development, and rewards and recognition.
  • Manage and approve direct reports timesheets and PTO requests.
  • Communicate regularly with the Volunteer Engagement Manager about volunteer opportunities and assist in the orientation and/or leading volunteers on specific store assignments as needed.
  • Coordinate and collaborate with store and First Coast Habitat staff as required.
  • Be aware of and advocate for the mission, vision, and values of First Coast Habitat and Habitat for Humanity International.
  • Perform additional duties as required and directed.

    • Education, Experience, and Job Requirements

  • Bachelor’s degree in a business discipline and/or equivalent work experience of at least 2 years in the fields of construction, sales, logistics, and/or customer service management.
  • Minimum of 3 years’ experience in retail store management to include responsibilities for hiring and managing staff, developing and managing budgets and achieving store sales, customer count and marketing goals.
  • Knowledgeable of retail sales of construction materials, furniture, home accessory items, appliances, and other ancillary products preferred.
  • 1+ years of experience working with volunteers preferred.
  • Excellent interpersonal and communication skills.
  • Excellent organizational and leadership skills.
  • Ability to use professional values and ethics to effectively interact with people of diverse backgrounds.
  • Demonstrated ability to effectively manage multiple priorities with a strong sense of urgency and attention to detail in a fast-paced environment.
  • Manage time and performance effectively to meet established goals & deadlines.
  • Decisive, flexible & work well under pressure when faced with unexpected situations or delays.
  • Ability to effectively analyze & resolve problems.
  • Computer proficiency to include the use of Microsoft Office and other required software applications.
  • Valid Driver’s License insurable by First Coast Habitat's insurance carrier.
  • Ability to successfully pass a background and drug screening.

    • Job Location

    Jacksonville, Florida, 32207, United States

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