Barista in Nashville, Tennessee at Castle Rock Asset Hospitality Management LLC

As a Barista, you will be responsible for crafting high-quality beverages, providing exceptional customer service, and maintaining a clean and welcoming environment. Our ideal Barista has a passion for coffee and enjoys interacting with people.

Reports To: Store Manager/Assistant Manager/Shift Lead

Essential Functions:

• Beverage Preparation:
  • Prepare and serve a variety of coffee and espresso drinks, teas, smoothies, and other beverages according to standard recipes and customer specifications.
  • Operate and maintain coffee brewing equipment, espresso machines, grinders, and other related tools.
  • Ensure the quality and consistency of all beverages served.
  • Understand and adhere to all food safety and sanitation guidelines.
• Customer Service:
  • Greet customers warmly and provide friendly, efficient, and personalized service.
  • Take customer orders accurately and efficiently, utilizing the point-of-sale (POS) system.
  • Answer customer questions about menu items, ingredients, and promotions.
  • Handle customer complaints and concerns professionally and effectively, escalating issues to management when necessary.
  • Build rapport with regular customers and foster a welcoming atmosphere.
• Cash Handling and Point of Sale (POS):
  • Accurately process customer transactions, including cash, credit, and mobile payments.
  • Maintain a balanced cash drawer and follow all cash handling procedures.
  • Understand and utilize the POS system for order entry, payment processing, and generating reports.
• Maintaining a Clean and Organized Workspace:
  • Clean and sanitize work areas, equipment, and customer areas regularly, including counters, tables, floors, and restrooms.
  • Restock supplies such as coffee beans, milk, cups, and condiments.
  • Ensure proper storage of all ingredients and supplies.
  • Follow opening and closing procedures as assigned.

Other Tasks (May Include):

• Preparing and serving food items such as pastries, sandwiches, and snacks.
• Taking inventory of supplies and communicating needs to management.
• Assisting with receiving and stocking deliveries.
• Participating in team meetings and training sessions.
• Promoting current specials and new menu items.
• Assisting with marketing and promotional activities.
• Performing other duties as assigned by management.

Core Competencies:

• Customer Focus: Demonstrates a genuine desire to understand and meet customer needs, providing exceptional service with a positive and friendly attitude.
• Attention to Detail: Pays close attention to accuracy and quality in all aspects of the job, from order taking to beverage preparation.
• Efficiency and Time Management: Works quickly and effectively, managing multiple tasks simultaneously in a fast-paced environment.
• Communication Skills: Communicates clearly and professionally with customers and colleagues, both verbally and non-verbally.
• Teamwork and Collaboration: Works effectively with others to achieve common goals, contributing to a positive team environment.
• Problem-Solving: Identifies and resolves issues effectively and efficiently.
• Product Knowledge: Demonstrates a willingness to learn and maintain knowledge of coffee, tea, and other menu items.
• Adaptability and Flexibility: Adjusts to changing priorities and demands, remaining calm and productive under pressure.
• Integrity and Responsibility: Acts ethically and responsibly, adhering to company policies and procedures.

Qualifications:

• High school diploma or equivalent preferred
• Previous barista experience preferred, but not always required
• Basic math skills and cash handling experience
• Ability to stand for extended periods and lift up to 25 pounds
• Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed
• Food handler certification

DEI and ESG:

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.