Disability Support Worker – Complex Diabetes & Mental Health | Redbank Plains, QLD in Redbank Plains, Queensland at Accord Care

ACCORD CARE provides Supported Independent Living (SIL), in-home care and community-based disability supports under the National Disability Insurance Scheme (NDIS).

We are committed to delivering safe, person-centred care through structured support planning, evidence-informed clinical guidance and highly trained teams. Our focus is on promoting dignity, independence and the highest standard of support for every participant.

We are seeking an experienced, reliable and compassionate Disability Support Worker to support a participant living in Redbank Plains, Queensland.

The participant has complex diabetes management needs, mental health support requirements and behaviours of concern, including physical and verbal aggression.

The successful candidate must be confident with blood glucose level (BGL) monitoring, insulin administration, ketone testing and following participant-specific diabetes management plans. Experience supporting people with complex health needs and challenging behaviours is essential.

Applicants must be available to work a good mix of morning and afternoon shifts with sleepovers, including:

• Morning shifts: 6:00 am – 3:00 pm.

• Afternoon shifts: 3:00 pm – 10:00 pm, followed by a sleepover from 10:00 pm – 6:00 am.

Candidates must be flexible and able to commit to a combination of these shifts based on roster requirements. Please confirm your availability when applying.

• Provide person-centred support with personal care, daily living activities and routines.

• Monitor and record BGL and ketone levels in accordance with the participant's diabetes management plan.

• Administer insulin safely, where appropriately trained, authorised and assessed as competent.

• Recognise signs of hypoglycaemia, hyperglycaemia and other diabetes-related emergencies, and follow escalation procedures.

• Support the participant's mental health needs and respond to physical or verbal aggression using approved de-escalation strategies.

• Follow diabetes care plans, medication procedures and Positive Behaviour Support Plans.

• Maintain accurate progress notes, clinical records, medication documentation and incident reports.

• Promote the participant's dignity, choice, independence and safety while working collaboratively with the support team and clinical professionals.

• Comply with ACCORD CARE policies, NDIS Practice Standards and participant-specific support plans.

• Experience supporting participants with complex diabetes management needs.

• Competency in BGL monitoring and recording.

• Experience administering insulin via pen or syringe, where appropriately trained and authorised.

• Experience testing and recording ketone levels.

• Understanding of diabetes care plans and the signs of diabetes-related emergencies.

• Experience supporting people with mental health needs and behaviours of concern, including physical and verbal aggression.

• Strong communication, observation, documentation and problem-solving skills.

• Ability to remain calm, professional and person-centred in challenging situations.

• Flexibility to work a mix of morning, afternoon and sleepover shifts.

Nursing experience is highly regarded, particularly in diabetes management, medication administration and complex health support.

• Certificate III in Individual Support, Aged Care or a related qualification, or higher; alternatively, willingness to obtain the required qualification, subject to role requirements.

• Current NDIS Worker Screening Check, or willingness and eligibility to obtain one.

• Current First Aid and CPR certificates.

• Valid Australian driver licence.

• Evidence of current Australian work rights.

• Relevant diabetes management and insulin administration training, or willingness to complete the required training before undertaking these duties.

• Willingness to complete participant-specific training and competency assessments before commencing independent shifts.

A Working with Children Check may be required depending on the service requirements.

• Nursing or other relevant clinical experience.

• Experience supporting people with insulin-dependent diabetes.

• Training in diabetes management, BGL monitoring and ketone testing.

• Experience supporting participants with complex mental health needs and behaviours of concern.

• Experience working in Supported Independent Living (SIL) or complex in-home support.

• Previous experience working with an NDIS provider.

At ACCORD CARE, we value our team and invest in their ongoing development. We offer:

• Competitive pay rates.

• 12% superannuation.

• Five weeks of annual leave for eligible roles, where applicable.

• Structured onboarding and participant-specific training.

• Ongoing clinical guidance and support.

• Opportunities for professional development and career progression.

• A supportive and collaborative team environment.

If you have experience in complex diabetes management and mental health support, we encourage you to apply.

Please submit your resume outlining your relevant experience, particularly in BGL monitoring, insulin administration, ketone testing and supporting participants with physical or verbal aggression.

Join ACCORD CARE and make a meaningful difference by delivering safe, consistent and person-centred support in Redbank Plains.