Cash Applications - Team Lead in King of Prussia, Pennsylvania at Quench USA

The EFT Lead Cash Applications is responsible for overseeing and supporting the daily processing, validation, reconciliation, and application of customer payments received through electronic payment methods. This role serves as the primary resource for EFT-related activities, ensuring payments are accurately balanced, validated, and applied while maintaining strong internal controls and resolving exceptions in a timely manner. Key responsibilities include splitting and managing EFT batches, performing Billtrust match validations, researching and resolving Billtrust wire exceptions, maintaining the refund tracking process, balancing EFT activity, and processing Billtrust batches. The EFT Lead will also provide day-to-day guidance and support to team members, assist with workload management, help resolve complex payment application issues, and serve as a subject matter expert for EFT and Billtrust processes. In performing these duties, the EFT Lead must be proficient in researching unapplied payments, analyzing banking and remittance data, collaborating with customers and internal partners to obtain payment details, identifying process improvement opportunities, and ensuring accurate and timely cash application while supporting departmental goals and service level expectations.

• Review daily raw file/EDI reports and prepare cash receipt statistics
• Perform and validate BT processing, including coverage for team absences
• Assign and validate daily cash application batches to ensure accuracy and productivity
• Monitor, research, and resolve BT wire and cash application exceptions
• Maintain the refund tracker and ensure timely follow-up on outstanding items
• Balance and reconcile daily cash receipts within established service level agreements
• Collaborate with team members to support workflow coverage, process compliance, and continuous improvement initiatives
• Perform other cash application-related duties and special projects as assigned

• Three (3) to five (5) years’ experience in lockbox processing, research, cash applications, credit card processing, or accounts receivable in an ERP system
• Strong proficiency in Excel
• Basic understanding of accounting concepts related to billing and cash applications required; undergraduate degree in accounting or business a plus
• Strong research skills and attention to detail
• Extremely organized with strong data entry skills
• Customer service experience a plus
• High degree of professional integrity; really cares about getting the right answer
• Solid written and verbal communication skills