Restaurant Host – Opening Team in Mattapoisett, Massachusetts at Salty Dog

We’re a new, soon-to-open, independently owned upscale American tavern looking for friendly, dependable Hosts to join our opening team. We’re seeking people who enjoy connecting with guests, staying organized, and making others feel welcome from the moment they arrive.

We believe great hospitality starts with empathy, mutual respect, and teamwork. You’ll help build a positive, supportive work environment where coworkers help one another and every guest is treated with warmth and care.

• Greet arriving guests promptly with a friendly, welcoming attitude.
• Manage the waitlist, provide realistic wait estimates, and keep guests informed with patience and empathy.
• Coordinate seating with servers and management to maintain a smooth flow of service.
• Escort guests to their tables and present menus.
• Answer phone calls professionally and provide accurate information about the restaurant.
• Assist with reservations and communicate special occasions, seating preferences, and guest needs to the team.
• Monitor table availability and communicate with servers and support staff about tables ready for seating.
• Operate the Keno terminal, accurately process wagers, issue tickets, and validate and pay eligible winning tickets within authorized limits.
• Follow required age-verification procedures, lottery rules, and restaurant policies for all Keno transactions.
• Handle Keno cash accurately, maintain transaction records, and reconcile assigned funds according to restaurant procedures.
• Assist guests with basic Keno questions and refer transaction issues or payout questions to management.
• Keep the entrance, host station, menus, Keno area, and waiting areas clean and organized.
• Respond thoughtfully to guest questions and concerns, involving management when needed.
• Support teammates with light dining room duties as directed.
• Thank departing guests and invite them to return.
• Participate in opening-team training, Keno training, and pre-shift meetings.
• Help maintain a positive workplace through kindness, respectful communication, and cooperation.

• A warm, caring personality and a genuine interest in hospitality.
• Strong communication skills and confidence interacting with guests in person and by phone.
• Empathy and patience when assisting guests, particularly during busy periods and wait times.
• A team-first attitude and a willingness to help coworkers.
• The ability to balance greeting and seating duties with accurate Keno service.
• Reliability, punctuality, honesty, and attention to detail.
• Comfort handling cash and completing transactions accurately.
• A professional appearance and welcoming manner.
• Previous restaurant, customer service, or Keno terminal experience preferred; a willingness to learn is essential.
• Enthusiasm for helping open a new restaurant and contributing to a supportive team culture.

This active role involves prolonged standing, frequent walking, bending, and reaching, along with handling take out orders and assisting with light dining room tasks.Help us make every first impression a welcoming one.