DME Data and Patient Support Specialist in Auburn Hills, Michigan at Anderson Medical Supplies Inc
Job Description
Pay: $22.00 - $24.00 per hour plus full benefits
Company Overview
Anderson Medical Supplies is a Durable Medical Equipment provider that specializes in helping patients recover from orthopedic related surgical and non-surgical injuries. We provide patients with Iceless Cold Compression Devices, PBM (red light therapy), and other cutting-edge devices to promote healing without the use of opiods. We are a federally accredited Durable Medical Equipment (DME) provider and hold related licenses across the nation while our home operational office is based in Michigan. Anderson Medical Supplies seeks out the best qualified candidates to provide our patients with 24/7 care so they can resume their daily lives pain free and recover in less time. Partnering with more than 2,000 physicians specializing in orthopedics and surgical recovery, Anderson delivers reliable results that physicians and patients trust.
Job Overview
We are seeking a detail-oriented, and proactive Monitoring and Data Technical Specialist who is also an effective bilingual (English and Spanish) communicator to join our dynamic healthcare team. In this role, you will be responsible for leading our remote therapeutic monitoring and data program and ensuring compliance with healthcare regulations such as HIPAA. This position offers an exciting opportunity to contribute to high-quality patient care and recovery through meticulous support to our organization, our patients and our business partners.
Experience
- Fluent in Spanish and English
- Prior experience working in a managed care environment or healthcare setting is highly preferred.
- Knowledge of HIPAA regulations to ensure patient privacy and data security is required for this position (training will be provided).
- Strong organizational skills with the ability to handle multiple tasks efficiently in an office environment.
- Computer and data skills, especially with databases and spreadsheets, are a plus
- Experience with and knowledge about Wi-Fi and bluetooth related hardware is also a plus
Position Summary
The Monitoring and Data Technical Specialist is responsible for completing tasks associated with patient specific reports, data entry, report monitoring and supporting technical calls to and fom our patients.
- Patient engagement: Conducting timely phone and video calls with patients.
- Monitoring support: Reviewing designated reports and patient usage data to identify patients requiring support.
- Data support: Reviewing designated reports and providing patient usage data to physician and insurance partners as required
- Bilingual communication: Providing support to both English and Spanish-speaking patients.
- Operational reporting: Supporting productivity tracking and patient assignments.
- Program knowledge: Understanding patient data and monitoring platform.
Job Specifics
- Timely phone conversations or video calls to patients
- Must be detail oriented and knowledgeable in the working functions of our patient data usage and monitoring program
- Assisting in daily operational reports that support productivity and patient assignments
- Proactively assist patients to connect cold compression devices to internet (and serve as "help desk" for this)
- Monitor patient device connectivity and usage
- Optimize the automated texting and calling systems related to device monitoring
- Manage the technical aspects of 3rd party device monitoring to ensure the system works properly
Competitive Benefits:
- 401(k) match
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Generous PTO/Vacation Hours
Work Location: In person- Auburn Hills Michigan
Working Hours- 8am- 4:30am
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