Customer Support Agent in Spain at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Agent in Spain.

This is an exciting opportunity to join a fast-growing, product-driven environment where customer experience sits at the heart of innovation. In this role, you will act as the primary point of contact for users, supporting them in resolving issues, understanding product features, and maximizing the value of a widely used visual creation platform. You will collaborate closely with product and technical teams, ensuring that user feedback directly contributes to product improvements. The role combines hands-on customer interaction with analytical problem-solving and cross-functional communication. It is ideal for a detail-oriented and proactive professional who enjoys working in a dynamic, remote-friendly environment and thrives on helping users succeed at scale.

• Respond to user inquiries through support channels in a timely, accurate, and user-friendly manner, ensuring a high-quality customer experience.
• Assist users in understanding product features, troubleshooting issues, and finding effective solutions to their needs.
• Identify, document, and escalate technical issues or product malfunctions to relevant internal teams.
• Maintain and update internal systems with customer interactions, technical reports, and product feedback.
• Collaborate with product and engineering teams by sharing user insights, feature requests, and observed workarounds.
• Create educational content such as guidance videos or written explanations to support user onboarding and product usage.
• Follow up with users to ensure issues are resolved and satisfaction is achieved.
• Monitor and respond to public reviews on platforms such as app stores and review sites to maintain positive user engagement.
• Contribute to improving support processes, knowledge bases, and customer communication standards.

• 1–3 years of experience in customer support, customer success, or a similar user-facing role.
• Strong communication skills with the ability to explain technical or product-related concepts clearly and simply.
• Excellent problem-solving skills with the ability to analyze issues and propose practical solutions.
• High level of autonomy and ability to manage tasks independently in a remote work environment.
• Strong organizational skills with the ability to handle multiple priorities and manage time effectively.
• Analytical mindset with the ability to break down complex user issues into actionable steps.
• Experience working with support tools such as Intercom or similar platforms is a plus.
• Fluent English communication skills, both written and verbal.
• Collaborative mindset with a willingness to engage cross-functionally with product and technical teams.
• Customer-first attitude with a strong focus on user satisfaction and continuous improvement.

• Competitive hourly compensation based on region and experience level.
• Fully remote and flexible working environment across multiple time zones.
• Opportunity to work with a global user base and high-growth digital product.
• Exposure to product development processes and cross-functional collaboration with engineering and product teams.
• Flexible freelance part-time arrangement supporting work-life balance.
• Opportunity to contribute directly to product improvements through user feedback.
• Inclusive and diverse work culture focused on collaboration and continuous learning.
• Access to a fast-paced, innovative environment with strong emphasis on user impact and product quality.
• Supportive hiring and onboarding process designed to accommodate individual needs and accessibility requirements.