Housekeeping Manager at Hilton Garden Inn Durham Southpoint in Durham, North Carolina at Summit Hospitality Incorporated

SUMMIT HOSPITALITY GROUP: EXECUTIVE HOUSEKEEPING MANAGER JOB DESCRIPTION

SUMMARY: The Executive Housekeeping Manager is a key individual who is responsible for the daily shifts operations of Housekeeping and Laundry. Directs and works with Associates to ensure property guestrooms, all public space and Associate areas are clean and well maintained to Franchise QA standards. Complete inspections and holds Associates responsible for corrective action. Position assists in ensuring guest and Associate satisfaction while maintaining the operating budget. The Executive Housekeeping Manager is a skilled at giving direction and training in responsible and respectable manner.

PREREQUISITES/QUALIFICATIONS:

· Minimum of 3 years of experience as a Housekeeping Manager in hotel/motel/restaurant/apartment maintenance, cleaning, supervising staff and quality control. Franchise brand experience is preferred.

· High school diploma or GED, or 2 year degree from an accredited university in Hotel, or Hospitality or related major.

· Basic computer skills: Word and Excel.

· Mathematical skills: The ability to add, subtract, multiply and divide correctly in a way that allows one to solve work-related issues.

· Oral Comprehension: The ability to listen and to understand information and ideas presented through spoken words and sentences. English proficiency.

· Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

· Writing skills: Communicating effectively in writing as appropriate for the needs of the audience.

· Able to properly schedule Associates for hourly or pay-per room environment to meet budgets and overall operating goals.

· Able to think on one’s feet and react calmly and quickly to guest and Associates’ needs.

DUTIES & RESPONSIBILITIES:

· Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

· Ensures complete guest satisfaction

· Investigates guest complaints

· Responsible for establishing and implementing proper standards and procedures for housekeeping staff as to brand and company standards

· Responsible for inspecting and evaluating physical condition of guestroom and public area product

· Responsible for inventories of guest supplies and amenities including equipment on a monthly basis

· Responsible for training all housekeeping and laundry staff according to expectations and standards

· Responsible for Supervising the operation of linen, uniform, supply and storage rooms

· Responsible for installing inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing

· Responsible for documenting needs of the department to furnish management with budget requests

· Responsible for managing, monitoring and making adjustments in order to comply with energy conservation program management

· Responsible for key control

· Responsible for ensuring that employees are satisfied in current position and that we are focused on their development

· Responsible for monitoring and controlling the operating budget

· Responsible for ensuring proper maintenance in regards to building, furniture, fixture, and equipment

· Responsible for evaluating condition of furniture, fixtures, décor and make recommendations and assist in the coordination of rehab projects

· Responsible for ensuring that Quality Standards and Service are maintained as to Property, Product and People

· Responsible for updating all safety procedures

· Responsible for participating on the hotel Safety Committee

· Responsible for compliance with fire and safety issues

· Responsible for planning and conducting staff meetings and attend various other related meetings throughout hotel

· Responsible for providing assistance and instruction to employees and makes routine hiring decisions

· Communications daily with other management, and department heads and employees to ensure proper operating procedures are in compliance

· Must be able to work all shifts

· Responsible for participating on the hotel Safety Committee

· Participates in the development of annual budgets and periodic forecasts for the hotel

· Ensures Security for the hotel’s customers, employees, and property assets

· Enforces established policies and procedures for Summit Hospitality and the hotel’s brand

· Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals

· Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property

· Must have basic mathematical skills to prepare moderately complex calculations for financial reporting

· Must have exceptional supervisory skills to manage entire housekeeping operation

WORK ENVIRONMENT:

· Flexible schedule including weekends

· Able to lift 50 lbs

· Must have the ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel

· Must have the ability to access and accurately input information using a moderately complex computer system for room inventory control