Senior Renewals Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Renewals Manager based in the United States.

This role is a high-impact opportunity to define and scale the renewals function for a fast-growing SaaS security product line. You will take ownership of a critical revenue stream, ensuring strong gross and net revenue retention while transforming renewals from a reactive process into a proactive, value-driven motion. Acting as the first dedicated hire in this function, you will build the frameworks, playbooks, and operational standards that shape how renewals are executed across the business. The position requires strong commercial instincts, deep SaaS experience, and the ability to balance retention, pricing strategy, and long-term customer value. You will collaborate closely with Finance, Sales, and Customer Success while also leveraging offshore support and automation tools to scale efficiently. This is a highly autonomous role with executive visibility, designed for someone who thrives in building structure from ambiguity and driving measurable revenue impact.

• Own the full renewals lifecycle for the Security product, ensuring timely renewals, eliminating backlog, and achieving GRR and NRR targets
• Design, document, and continuously improve the renewals framework, including processes, policies, playbooks, and commercial best practices
• Transition renewals to a proactive cadence, engaging customers 90–180 days before contract expiration with a value-focused approach
• Negotiate and close renewal agreements, including pricing adjustments, SKU changes, multi-year terms, and commercial optimization strategies
• Build an evolving expansion motion by identifying upsell and cross-sell opportunities during the renewal cycle
• Partner cross-functionally with Finance, Sales, and Customer Success to align forecasting, pricing strategy, account health, and retention efforts
• Leverage offshore support and automation tools to scale operational efficiency across quoting, data hygiene, and workflow execution
• Maintain accurate forecasting, reporting, and CRM data integrity for renewals performance and risk visibility
• Identify churn risks early and coordinate retention strategies while feeding insights back into the organization
• Apply AI and automation solutions to improve renewal workflows, forecasting accuracy, and operational scalability

• 5+ years of experience in SaaS renewals, account management, or customer success with ownership of retention and commercial outcomes
• Proven track record managing renewals books with responsibility for GRR and NRR performance
• Strong experience negotiating contract renewals, including pricing increases, multi-year agreements, and commercial restructuring
• Demonstrated ability to build or significantly improve renewals processes, playbooks, or operating models
• Experience working cross-functionally with Finance, Sales, and Customer Success in a matrixed environment
• Hands-on experience with Salesforce and familiarity with CPQ and quoting systems
• Strong analytical, forecasting, and data-driven decision-making skills with high commercial acumen
• Ability to operate independently, influence without authority, and thrive in ambiguous, build-stage environments
• Experience leveraging AI tools or automation in revenue or renewals workflows is a strong plus
• Exposure to offshore team coordination, partner-led renewals, or channel-driven transactions is a plus

• Competitive base salary with performance-based variable compensation and total earnings aligned to market benchmarks
• Comprehensive health coverage including medical, dental, and vision insurance
• Remote-first work environment with flexibility and autonomy
• Retirement savings plan including 401(k) options
• Paid time off, flexible PTO policy, and paid holidays
• Life, disability, and additional insurance coverage options
• Professional development opportunities and access to modern tools and training
• Opportunity to build and eventually lead a scalable renewals function within a high-growth organization