Care Navigator - BHN in ROCHESTER, New York at Rochester Regional Health

SUMMARY

The Behavioral Health Care Navigator plays a critical role in supporting individuals as they access and engage in behavioral health services. This position focuses on fostering strong collaboration across care teams, ensuring effective communication with patients and providers, and improving access to appropriate resources. The Care Navigator serves as a central point of coordination, helping to remove barriers and promote continuity of care.

STATUS: Full Time

LOCATION: 100 Pinewild Drive, Suite 2a Rochester, NY 14606

DEPARTMENT: Behavioral Health- Mental Health

SCHEDULE: Monday-Friday; 8:30am-5:00pm

ATTRIBUTES

• Strong interpersonal and communication skills, with the ability to engage diverse populations.
• Ability to collaborate effectively within a multidisciplinary team.
• Prioritize the needs, preferences, and engagement of individuals in care
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proactive in addressing barriers to care and identifies practical solutions.

RESPONSIBILITIES

• Serve as a liaison between patients, providers, and community resources to ensure coordinated and seamless care.
• Assist patients with navigating behavioral health services, including scheduling appointments and connecting to internal and external resources.
• Promote timely access to care by identifying and addressing barriers such as transportation or insurance.
• Communicate clearly and compassionately with patients and families.
• Collaborate closely with multidisciplinary teams to support patient-centered care.
• Maintain up-to-date knowledge of community-based resources and referral options.
• Document patient interactions and care coordination activities in accordance with organizational and regulatory standards.
• Participate in team meetings, case reviews, and care coordination discussions.

Minimum Qualifications:
Minimum of 2 years of experience in Human Services related field, medical related field, customer service, client/patient interfacing experience required
OR
Associate’s degree required, bachelor’s degree preferred.

EDUCATION:

• AS (Required)

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $20.00 - $26.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.