Team Lead - Rentals and Tuneshop in Portland, Oregon at Next Adventure Inc

Summary:

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every Team Lead is to promote our mission:

Inform. Outfit. Excite.

The Rental and Tuneshop Team Lead(s) are the core leader(s) in their locations rental and tune shop departments. This position has two primary areas of focus: 1.) To ensure that their locations' rental fleet is in working order, inventory is accurate, fleet is well organized, Technicians are following the rental processes correctly and are well trained, reservations are being fulfilled, and customers are satisfied with their experience. 2.) The tuneshop is running efficiently, has the proper supplies at any given time, Technicians are trained properly, customer work is being delivered on time, and any mistakes made are being addressed properly.

Job Responsibilities:

• Lead and Direct all Technicians in the rental and tuneshop.
• Confidently manage the operations of the rental and tuneshop.
• Inspire Technicians to work hard every day.
• Be able to handle any tune shop, rental, or repair inquiry.
• Regularly operate all tune shop equipment: perform quick tunes, full tunes, ceramic edges, phantom waxes, advanced equipment repair, and binding mounts to Next Adventure’s high standards.
• Be able to effectively train technicians on tune and rental shop skills, and help facilitate technicians to reach a expert skill level.
• Work with your team to manage the rental fleet inventory schedule.
• Create clear workflow plans, lead the implementation, and be able to know when to make adjustments.
• Be an expert at handling customer complaints and finding win-win solutions.
• Regularly monitor that all Technicians are following safety protocol.
• Buy used gear the Next Adventure way and know how to use the RAPID software.
• To help facilitate warranty claims properly, while being able to identify unique solutions outside of the manufacturer's warranty.
• Perform advanced IT Rental functions: create staff profiles, create/edit rental articles, inventory management, reporting, IT troubleshooting, reservation management, and reservation portal troubleshooting.
• Perform moderate Shopify Functions: open/close register, adjust inventory, cash register duties, and create manual transfers.
• Perform moderate level boot fitting skills: must be able to measure in mondo point, read last, shell fit, size boots properly, perform liner heat molds, adjust canting, cut/fit insoles, and know when to ask for help.

Qualifications:

• Previous experience working as a Next Adventure Senior Technician or have experience working in a leadership role in a rental and/or tuneshop.
• Have up to date binding certification from all manufacturers: Marker, Tyrolia/Head, Atomic/Salmon/Armada, and Rossi/Dynastar/Look.
• Able to perform any type of ski binding mount.
• Able to operate tuneshop machinery: base grinder, stone grinder, edging machines/tools, base/edge repair tools, waxing tools and robot tuning machines
• Moderate boot fitting knowledge.
• Able to do base welds, ptex work, and epoxy repair
• Ability to work under pressure while meeting tight deadlines.
• Strong leadership skills.
• Enjoys and thrives working with a team.
• Excellent problem solving skills.
• Excellent customer service skills.
• Ability to talk in depth about skis, snowboards, snowshoes, and mountaineering gear.
• Ability to assess equipment damage and provide recommendations to repair.
• Light to moderate lifting, with reasonable accommodation.
• Standing for long periods of time.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Key Competencies:

• Leadership- Organizing and influencing people to believe in a vision while creating a sense of purpose and directions.
• Project Management- Identifying and overseeing all resources, tasks, systems and people to obtain results.
• Planning and Organizing- Establishing courses of action to ensure that work is completed effectively and on time.
• Employee Development/Coaching- Facilitating, supporting and contributing to the professional growth of others.
• Diplomacy- Effectively and tactfully handling difficult or sensitive issues.
• Customer Focus- Anticipating, meeting and/or exceeding customer needs, wants and expectations.

Hiring Process at Next Adventure - What to Expect:

• At Next Adventure, our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process, and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application, please be assured that we will respond to all applications within 1-2 weeks, and we will maintain open communication with our applicants throughout the process.
• We use a generic email account to communicate with applicants, and sometimes our emails may end up in your spam or promotions folder. Please ensure that you check these folders for any correspondence from Next Adventure. To streamline our communication process, we highly recommend opting-in for text messages, as this will allow for quick questions and reminders about interviews.
• At Next Adventure, we take a personal interest in every applicant, and we read each resume and cover letter carefully. We value creativity, initiative, and a passion for the industry. Our goal is to hire the best candidates and retain them for the long-term, and we believe that this process begins with a strong application and a commitment to kaizen.

Next Adventure provides the following benefits to full-time (FT) employees:

• Group health, dental, and vision insurance - UHC & Principal
• Short-term disability
• Voluntary life insurance, and 25,000 basic life insurance
• OregonSaves Retirement plan
• Vacation up to 4 weeks, based on position and years of service. 2 week sabbatical added after 10 years.

Next Adventure provides additional perks to any employee as follows:

• Employee discount: Max 35%
• Free Demos & Rentals
• Circuit Bouldering Gym Membership
• The Source Climbing Gym Membership
• Membership discounts at Movement and PRG
• Access to Industry Pro Deals on products, events, lift tickets, and more