Team Leader - Operations - Mexico (on site) in Mexico City at Schneider

Location: Ciudad de Mexico CDMX (Mexico City), MEX

Shift: 1st Shift

Work model: Hybrid

Schedule: FULLTIME; Mon-Sat de 2pm a 8pm

Job overview:

Schneider is seeking a Customer Service Team Leader in Mexico City to lead and develop a team of associates. The Operations Team Leader will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs.

Responsibilities:

• Coach and mentor a team of associates.
• Participate in business meetings.
• Optimize resource utilization to achieve business objectives.
• Make employment-related decisions.
• Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
• Work closely with other teams to identify and address problem areas and streamline processes.
• Escalate issues as needed and propose new processes based on findings.
• This role is scheduled for the second shift. Candidates should be open to supporting first or third shift schedules as needed to meet operational requirements.

Skills and qualifications:

• Bachelor's degree in transportation, logistics or a related field.
• Two plus years of related work experience.
• Have strong written and oral communication skills.
• Is goal-driven and motivated to reach desired outcomes.
• Able to positively coach, lead and influence a team.

Pay and benefits:

• Medical expense insurance.
• Savings fund with company match.
• Company-paid life insurance.
• Personal days, vacation days and paid holidays.
• Results-based productivity bonus.
• Vacation and Christmas bonuses.
• Food vouchers.

Schneider's inclusive culture

We do not request pregnancy and/or HIV tests, we always live in an environment of respect and inclusion regardless of sexual orientation, gender identity or gender expression. The facilities are fully accessible to people with disabilities and if a reasonable accommodation is needed, it can be requested.