Sr Professional Services Engagement Specialist in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Professional Services Engagement Specialist based in the United States.
This is a senior customer-facing delivery role focused on ensuring successful implementation and adoption of enterprise-grade data protection and resilience solutions. You will act as a trusted technical advisor and primary engagement lead across complex customer environments, guiding organizations through onboarding, deployment, and ongoing optimization. The role combines hands-on delivery execution with strategic coordination across internal and external stakeholders to ensure predictable outcomes and strong customer value realization. You will work at the intersection of technical consulting, program delivery, and customer success in large enterprise and partner-driven environments. This position requires strong ownership of end-to-end engagements, from planning through execution and post-delivery reporting. It is ideal for a professional who thrives in complex, multi-stakeholder environments and enjoys translating technical depth into measurable business impact.
You will own the end-to-end delivery of professional services engagements, ensuring successful implementation, adoption, and value realization for enterprise customers. You will coordinate cross-functional teams and manage delivery governance to ensure high-quality, consistent outcomes.
- Lead full lifecycle delivery of professional services engagements, including onboarding, implementation, consulting, and technical advisory programs
- Serve as the primary customer contact, managing scope, timelines, deliverables, success criteria, and stakeholder alignment
- Coordinate technical delivery across on-prem and cloud environments, working with architects and engineering teams to ensure solution integrity
- Develop and maintain detailed project plans, milestones, dependencies, and status reporting across multi-workstream engagements
- Own customer communications, executive reporting, escalation management, and post-engagement documentation and handovers
- Manage scope changes, assess impact, and ensure formal approval before execution adjustments
- Drive program governance, including kickoffs, steering meetings, RAID management, and delivery performance tracking
- Collaborate with Sales, Customer Success, Support, and internal delivery teams to identify expansion opportunities and ensure customer success
- Lead coordination of partners, subcontractors, and internal teams to ensure alignment and accountability across all delivery streams
- Mentor junior team members and contribute to continuous improvement of delivery playbooks and methodologies
This role requires extensive experience in enterprise IT services delivery, strong technical fluency, and proven ability to manage complex, multi-stakeholder programs with high accountability for outcomes.
- 8+ years of IT experience, including 5+ years in technical program management or professional services delivery roles
- Strong background in enterprise infrastructure, cloud environments, data protection, or cybersecurity-related solutions
- Proven experience managing end-to-end customer engagements with ownership of delivery outcomes and customer satisfaction
- Ability to manage complex technical environments and coordinate across multiple teams and stakeholders
- Strong program management skills, including planning, RAID tracking, governance, and reporting
- Excellent communication and stakeholder management skills, including executive-level interaction
- Experience working with cross-functional teams such as Sales, Customer Success, Support, and Solution Architecture
- Strong problem-solving skills and ability to operate independently in ambiguous or fast-paced environments
- Experience in change management, adoption planning, and enterprise rollout strategies
- Willingness and ability to travel approximately 20–30%
- Competitive compensation package aligned with experience and geographic location
- Comprehensive medical, dental, and vision coverage from day one
- Generous paid time off, holidays, and additional volunteer and wellness days
- Paid parental leave and family support benefits
- 401(k) retirement plan with company matching contributions
- Mental health support, wellness resources, and employee assistance programs
- Remote flexibility with occasional on-site customer engagement requirements
- Professional development opportunities through learning platforms and internal training programs
- Equity or long-term incentive opportunities (where applicable).