Customer Service Representative: Req # 4035 in Charlotte, North Carolina at Denali Water Solutions LLC

About Company:

Denali is the leading organic recycling company on a mission to unlock the power of unused food and organics, transforming them into resources to feed, fuel and replenish the earth. Our work is essential to keeping water clean, reducing the need for new landfill capacity, building soil fertility, helping farmers be more resilient, and reducing society’s reliance on fossil fuels. Denali provides meaningful and measurable change for any business that handles food, creating value with our scalable solutions across the nation. Our services and products touch thousands of acres and businesses, millions of tons of organic material, and nearly every person who purchases and consumes food in the U.S. Apply to join our team today!

Customer Service Representative

Full-Time | Hourly

Advance, NC / Winstom-Salem, NC / Mocksville, NC / Lexington, NC / Statesville, NC

Job Summary

We are seeking a friendly, dependable, and detail-oriented Customer Service Representative to join our team. This position serves as the first point of contact for customers, vendors, and visitors by providing exceptional customer service and administrative support. The ideal candidate is organized, communicates effectively, enjoys helping others, and thrives in a fast-paced, team-oriented environment.

About the Role

The Customer Service Representative provides administrative, clerical, customer service, and general support to the management team and staff. Responsibilities include assisting customers, processing cash payments, handling documentation, supporting purchasing and receiving activities, performing basic accounting tasks, and assisting with recruiting, onboarding, and employee record maintenance. Secondary responsibilities include supporting general operations, including helping with various tasks around the facility as needed. This role plays an important part in ensuring the efficient day-to-day operation of the office and operation.

Key Responsibilities

• Provide exceptional customer service by answering incoming phone calls, emails, and customer inquiries in a professional and timely manner.
• Assist customers with questions regarding products, services, account information, and order status.
• Process cash and credit card payments on site.
• Maintain accurate customer records and document interactions in company systems.
• Route or escalate complex customer concerns to the appropriate department.
• Support purchasing, receiving, filing, and general office administrative functions.
• Assist with basic accounting tasks, including data entry, invoice processing, and recordkeeping.
• Support recruiting and onboarding activities, including maintaining employee files and compliance documentation.
• Perform general clerical duties such as filing, scanning, copying, and data entry.
• Work collaboratively with team members to ensure efficient office operations.
• Maintain confidentiality while handling customer and employee information.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Basic computer proficiency, including Microsoft Office and the ability to learn new software.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, dependable, and customer-focused attitude.
• Previous customer service experience is preferred but not required. Training will be provided.

Preferred Qualifications

• Experience in customer service, administrative support, reception, or call center environments.
• Basic knowledge of accounting or bookkeeping functions.
• Experience supporting Human Resources or onboarding activities.
• Bilingual skills are a plus but not required.
• Familiarity with CRM or customer relationship management software is preferred.

Work Environment

• Fast-paced, collaborative office environment.
• Regular use of computers, phones, and other office equipment.
• Ability to sit or stand for extended periods.
• Occasional lifting of office supplies up to 25 pounds may be required.
• Schedule flexibility may be required based on business needs.

Why Join Us?

• On-the-job training and opportunities for growth
• Supportive team environment
• Competitive pay and company benefits package

What we offer:

• Mission-driven work in a rapidly growing sustainability company
• Opportunities for professional growth and learning
• Collaborative, values-driven team culture
• Competitive salary and benefits

Why You’ll Love Working at Denali- Benefits & Perks

At Denali, the work we do begins and ends with you – our employees. That's why we strive to ELEVATE you to be your best, both at work and at home. Our benefits aren’t just about compensation; they’re part of a broader commitment to helping you thrive in all aspects of life. Here’s how we live out our values every day:

• E – Employee: At Denali, we believe in offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition. You are the backbone of our success, and we make sure you’re valued every step of the way.
• L – Learning: We’re committed to your growth and development. Our Ascend Employee Development Program and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career – all at no cost to you.
• E – Environment: Our employees deserve a clean Earth. We’re dedicated to doing our part in keeping waste out of landfills, so you can be proud of the work we do together to make a positive environmental impact.
• V – Valued: At Denali, we take pride in creating a culture of care. With resources that support your well-being, volunteerism opportunities, and a commitment to safe working conditions and inclusivity, you’ll always feel like you belong here.
• A – Advancement: We believe in succession planning and providing opportunities for advancement. We want you to grow, and we’ll be right there with you, supporting your career every step of the way.
• T – Together: We’re stronger when we work together. At Denali, you’ll have opportunities to give and receive support not just within the workplace, but within our broader community. Our team is united, and we celebrate the value of working and succeeding as one.
• E – Employees: You are the heart of Denali. We believe our employees deserve the very best. This is why we offer an array of benefits that support your overall well-being, from health coverage to work-life balance, because when you succeed, we all succeed.

Our Benefits Package Includes:

• Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.
• Dental & Vision: Keep your smile bright and your vision clear with full coverage for you and your family.
• Generous 401(k) Match: We’re here for your long-term future – we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.
• Company-Paid Disability & Life Insurance: We’ve got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing you’re protected.
• Voluntary Life for Employees & Family: Customize additional coverage for you and your loved ones with our voluntary life insurance options.
• Health Savings Plan: Save on medical expenses with a Health Savings Plan designed for your needs.
• Paid Time Off (PTO) & Sick Time: We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.
• 9 Paid Holidays: Enjoy a well-rounded work-life balance with 9 paid holidays throughout the year.
• Paid Weekly: We believe in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals.
• Professional Development: Ascend in your career with free access to thousands of courses that allow you to grow and develop professionally.
• Employee Assistance Program: Life can be challenging at times, and we’re here to support you with our confidential Employee Assistance Program that offers counseling and resources for a variety of personal and professional needs.
• Wellness Program: At Denali, we believe that well-being goes beyond health coverage. Our Wellness Program offers resources to keep you mentally, physically, and emotionally balanced as you climb higher in both life and career.

We want you to feel valued, supported, and equipped for success – because when you thrive, we all thrive. So, come for benefits. Stay for the culture. We can’t wait to see you reach new heights with us at Denali.

Apply to join our team today!

Equal Employment Opportunity Policy: It is the policy of the Company to provide equal employment opportunities for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination.