Customer Service Representative (CSR) in Charles Town, West Virginia at Gold Medal Environmental - Apple Valley Waste Inc
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Job Description
Turn trash into opportunity — build a career that keeps communities running.
Apple Valley Waste is one of the fastest-growing waste and recycling companies in the Mid-Atlantic. As we continue to expand, we’re building a high-performance team dedicated to delivering exceptional service to our residential, commercial, and roll-off customers.
We’re looking for a Customer Service Representative who puts the customer first, communicates with confidence, and knows how to turn questions and challenges into solutions.
If you’re someone who takes ownership, moves with urgency, thrives in a fast-paced environment, and wants to grow your career with a company that’s scaling — this is your opportunity.
Job Description
The Customer Service Member is responsible for supporting key operations within the waste management and recycling industry. This role contributes to the organization’s success through strong execution, collaboration with cross-functional teams, and a commitment to safety, service quality, and operational excellence.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Address and resolve customer complaints with empathy and professionalism.
- Process service requests and coordinate with internal teams to fulfill customer needs.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell additional services to existing customers.
- Follow up with customers to ensure satisfaction and gather feedback.
- Collaborate with other departments to resolve complex customer issues.
- Process Payments.
Qualifications & Requirements
- High school diploma or equivalent.
- 1--2 years of customer service experience, preferably in a call center or service-oriented environment.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and resolve conflicts effectively.
- Proficiency in Microsoft Office Suite and CRM software.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and as part of a team.
- Knowledge of the waste management industry is a plus.
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Why Join Us?
This isn’t just another job — this is a chance to build, lead, and grow with a company that’s going places.
- Competitive salary + performance-based bonuses.
- Real career growth opportunities as we expand.
- Strong leadership team focused on operational excellence.
- Full benefits: medical, dental, vision, 401(k) match.
- Paid time off + holidays.
- Company-provided gear and PPE for operations jobs.
The Bottom Line
If you’re ready to take ownership, put customers first, and make a meaningful impact in a fast-growing company, we want to hear from you.