Operations Manager in Massillon, Ohio at Karing Hands Provider Services, LLC

We are seeking an experienced and dynamic Team Leader to join our Direct Support Provider organization. This role offers an exciting opportunity to lead a dedicated team of Direct Support Professionals, ensuring the delivery of high-quality client care and operational excellence. If you have a strong background in DODD supervision and a passion for team development, we invite you to apply and contribute to our mission of improving outcomes.

Key Responsibilities:

- Supervise and coordinate daily activities of DSP staff to ensure efficient and effective patient care delivery

- Provide leadership, mentorship, and support to team members to foster a collaborative and positive work environment

- Monitor and evaluate team performance, providing feedback and implementing improvement strategies

- Ensure compliance with healthcare regulations, policies, and standards

- Collaborate with other departments to optimize workflow and resource allocation

- Assist in training and onboarding new staff members

- Address patient and staff concerns promptly and professionally

- Maintain accurate documentation and reporting related to team activities and patient care

Skills and Qualifications:

- Proven experience in DSP supervision or team leadership

- Strong understanding of healthcare practices, regulations, and compliance standards

- Excellent communication and interpersonal skills

- Ability to motivate and lead a diverse team effectively

- Strong organizational and problem-solving abilities

- Ability to work under pressure and handle multiple priorities

- Relevant healthcare certification or degree preferred

Join the Karing Hands Team and be part of a supportive culture that values growth, innovation, and excellence in healthcare. We offer opportunities for professional development and a rewarding environment dedicated to making a difference in clients lives.

Preferred Qualifications:

• One year of Full time (or equivalent part-time) paid work experience in the provision of specialized services;
• Has at least one year full time Supervision of Employees
• Development oversight and/or supervisions of programs or services; and
• Financial management of an organization
• Holds a Bachelor’s degree from an accredited college or university; or Four years of full-time (or equivalent part time) paid work experience as a supervisor of specialized services.

Working Conditions:

Hybrid work environment: Works in a quiet corporate office setting with assigned desk spaces and minimal background noise. Fifty percent of time will be spent working remote/on location with DSP’s/Client’s. Locations may be quiet homes with minimal noise or busy shopping areas with multiple distractions, fluctuating environmental temperatures, varying outdoor terrains, and variable noise levels

Physical:

Sitting: 20% Must be able to sit at a desk or in a vehicle

Standing: 20% Must be able to stand for long periods of time if required by the IID’s needs.

Lifting: 20% Must be able to lift up to xxx lbs.

Bending: 20% Must be able bend or reach with flexibility to assist IID’s if needed.

Pushing: 20% As needed and/or required by the job or IID/s needs.

Vision: correctable, able to see clearly, to read and write, and operate a motor vehicle

Speaking: must speak fluent English