Campus Services Coordinator in Waltham, Massachusetts at Bentley University

Job Description Summary

The Campus Services Coordinator supports the daily operations of Bentley’s auxiliary and campus services programs. This role assists with vendor coordination, service delivery, contract administration, customer service, and process improvement activities for key campus services such as bookstore, mail, vending, shuttle, student laundry, office supplies programs, and convenience copy.

The Coordinator reports to the Assistant Director, Campus Services in the Procurement and Campus Services (PACS) department.

Essential Functions

Operational Support & Vendor Coordination

• Assist with daytoday oversight of campus auxiliary service providers (campus store, mail, shuttle, vending, laundry, convenience copy).

• Serve as a frontline liaison for campus departments needing support with service issues or requests.

• Monitor service levels and escalate concerns to the Assistant Director.

• Help track contract compliance and maintain updated documentation.

Customer Service & Campus Engagement

• Respond to inquiries from faculty, staff, and students regarding campus services.

• Support community engagement initiatives to communicate services, updates, and problemresolution processes.

• Create content for and manage social media platforms.

• Assist with organizing educational/training sessions and creation of support collateral.

Reporting & Data Analysis/Administration

• Collect and track vendor performance data, usage metrics, service logs, and revenue/cost information.

• Assist with preparing routine reports (weekly, monthly, yearoveryear snapshots).

• Support budget monitoring tasks by gathering data for departmental leadership.

Process & Continuous Improvement Support

• Help identify service inefficiencies or gaps and suggest improvements.

• Maintain procedures, checklists, and internal documentation.

• Support smallscale projects that enhance service efficiency or customer experience.

Procurement & Contracting Assistance

• Assist in gathering requirements and background information for proposals.

• Coordinate logistics for vendor meetings, site visits, and bid evaluations.

• Help analyze vendor proposals under guidance from other PACS staff.

Team & Operational Support

• Provide administrative support to the PACS team.

• Support supervision of student workers or temporary staff, if assigned.

• Help maintain positive working relationships throughout campus

Minimum Qualifications

• Bachelor’s degree plus 1+ year of relevant experience OR high school diploma plus 3+ years of relevant experience. Relevant experience includes customer service, operations, office, administration, or campus services.

• Strong communication, organization, and timemanagement skills.

• Ability to multitask in a fastpaced environment.

• Basic understanding of vendor management, service delivery, or operations.

Preferred Qualifications

• Experience in campus services, auxiliary services, or facilitiesrelated support.

• Intermediate skills in Microsoft Office Suite and other related platforms.

• Intermediate skills in Social Media platforms and Canva.

• Experience supporting crossfunctional teams.

• Higher ed experience preferred but not required.

Work Environment & Physical Requirements

• Ability to lift up to 25 lbs.

• Ability to frequently use stairs for building/warehouse access

• Oncall availability for service interruptions or weatherrelated needs.

• Officebased work with significant computer and phone use.

• Ability to travel across campus and occasionally offsite.

Pay Transparency

At Bentley we offer a “total rewards” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience. In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications.

Salary Grade Range:

$29.61 - $47.62

If you have questions about the salary grade range or need additional information, please contact us at GA_HR_Employment@bentley.edu.

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.