Aquatics Supervisor in San Mateo, California at Highlands Recreation District

Job Summary

The Aquatics Supervisor serves as a leader in organizational, managerial, and operational analyses for Aquatics programs and services. The ideal candidate will possess strong leadership skills, exceptional organizational abilities, and a passion for promoting water safety and aquatic fitness. The Aquatics Supervisor position supervises one full-time aquatics coordinator and multiple part-time staff including lifeguards, swim instructors, swim team coach, contractors, and volunteers. This role involves a combination of administrative, supervisory, and hands-on tasks, including program development, staff supervision and management, facility operations and maintenance, and budget oversight to ensure a safe, enjoyable, and well-maintained environment for patrons. The position reports to, and receives general supervision and direction from, the General Manager.

Essential Functions and Tasks

• Provide leadership and direction in the development of short- and long-range aquatic department, facility and program goals, and financial plans. Gathers, interprets, and prepares data for studies, reports, and recommendations; coordinates department activities with other departments and outside agencies as needed.
• Prepare monthly Aquatic Director staff report for the Board of Directors.
• Attend all District special events and extra activities.
• Develop, promote, and maintain a professional attitude towards duties, customers, and coworkers to create a cohesive team atmosphere with all departments.
• Foster a collaborative relationship with the community in all interactions by responding to public inquiries and complaints regularly, with clear, concise, and timely communication.
• Serve as the primary point of community contact for aquatic facilities and programs.
• Develop, evaluate existing programs and services, develop new aquatic programs for Fall, Winter/Spring, and Summer sessions for the District through program evaluations and statistics to ensure programs and services meet community needs.
• Provide direct supervision to the Aquatics Coordinator and indirect oversight of the Swim Coach to assist in planning, organizing, scheduling, promoting, and evaluating their areas of responsibility. Areas of responsibility for these positions include swimming lessons, swim team, lifeguard certification and recertification, in-service training, aquatics special events, aquatics fitness classes and camps, and water safety initiatives. Ensure offerings align with community needs and encourage broad participation.
• Work with the Recreation Coordinator to prepare for publication a variety of brochures, calendars, letters, posters, news releases, flyers, and related communications regarding aquatics programs.
• Recruit, hire, train, schedule, supervise, evaluate, and address performance issues for a diverse team of aquatic staff, including lifeguards, swim instructors, and other personnel. Provide American Red Cross Lifeguard and Swim Instructor certification and recertification courses for the community, prospective employees, and current employees.
• Ensure compliance with workforce policies for employees under 18 years old, which include monitoring and managing work permit limitations, and renewals in cooperation with Human Resources.
• Monitor staff’s certifications, recertifications, work permits, and compliance with any other HR, governmental, or health/safety regulations to ensure requirements are met and maintained.
• Conduct staff meetings, training sessions, and in-service sessions to maintain high standards of safety and programming quality.
• Lead or assist in any training for department employees prior to Fall, Spring, or summer terms as needed.
• Develop training protocols, processes, and/or materials for training staff on topics including CPR for all staff, safety for all staff, and certifications and recertifications for all Aquatics staff and positions.
• Assist Aquatics Coordinator in the supervision and support of the HRD Aquatic Dolphin Swim team, attending offsite and onsite swim meets as needed.
• Ensures staff compliance with District policies and procedures by setting clear expectations, modeling appropriate conduct, and providing ongoing guidance. Follows through with accountability measures and conducts timely follow-ups to address and correct any issues.
• Oversee, monitor, and adjust chemicals, pumps, valves, and motors to ensure water quality, cleanliness, bather and staff safety.
• Manage and operate the pool as the designated Certified Pool Operator to manage water chemistry management, filtration and circulation systems, aquatics safety protocols and risk management, aquatics facility maintenance in cooperation with Maintenance Manager, and ensure legal and regulatory compliance. Develop a working knowledge of the BECSystem5 chemical control system.
• Manage, oversee, analyze, troubleshoot, and perform routine and proactive oversight and maintenance of the pool, including mechanical/chemical and filtration systems, pump room, filters and pool chemicals, including, but not limited to, backwashing, chemical calibration, changing hair and lint baskets in wading and pool, eye flush/shower stations, and acid washing chlorine lines while continuously monitoring and assessing the efficiency and effectiveness in adherence to Federal, State, and County safety codes and ordinances.
• Performs and documents pool safety and water quality test and conducts routine daily and weekly inspections to ensure facilities and equipment are safe, well-maintained, and in proper working condition. Identifies and reports hazards or maintenance needs promptly to provide a safe environment for patrons and staff.
• Ensure all personal protective equipment (PPE) is clean, undamaged, and consistently used when working in the pool’s chemical and mechanical rooms to maintain a safe working environment and comply with safety protocols.
• Processes work orders for general maintenance within the aquatic area, pool mechanical/chemical systems support as needed; oversees completion of aquatics repairs in cooperation with the General Manager and Maintenance Manager.
• Develop, administer, and monitor the departmental budget to achieve financial goals and ensure compliance with budgeted funding. Develop, monitor, and manage the aquatics program budget, including expenditures and revenue streams for all programs and services.
• Perform on site cash management accounting and cost control activities; monitor revenues and expenditures in assigned areas to assure sound fiscal control; assure effective and efficient use of budgeted funds, personnel, materials, facilities, and time.
• Maintain and control the department’s inventory; process the purchasing of supplies, materials, equipment, goods, and services for the Aquatics Department.
• Ensure compliance with all applicable safety, health regulations, industry standards, including health codes, safety guidelines, certifications, emergency procedures, first aid, CPR, and accident.
• Monitor changes in laws, regulations and technology that may affect operations; recommend and/or implement policy and procedural changes after achieving management approval.
• Review the Emergency Action Plan (EAP) for the aquatic facility in alignment with the District Master procedures.
• Reviews and updates policies and procedures related to all aquatic programs and facilities, including manuals for Aquatics Operations, Emergency Action Plans (EAP), and Swim Team protocols.
• Serve as Safety officer for the District, including providing or arranging safety training and ensuring staff compliance with safety rules, regulations, and protocols.
• Participate in HRD Safety Committee meetings quarterly.

Required Qualifications

• Bachelor's degree or course work in progress; or 3 years of relevant progressive aquatic industry experience with certifications in lieu of degree.
• 3-4 years of progressive aquatic experience, facility, and operations management.
• 2-3 years of supervisory experience with personnel and employee support.
• Current American Red Cross Lifeguard Certification including Deep Water (or equivalent).
• Current American Red Cross CPR/AED for the Professional Rescuer Certification.
• American Red Cross CPR/AED/First Aid Instructor Certification within 6 months of hire.
• American Red Cross Lifeguard Instructor certification within 6 months of hire.
• Current CPO certification within 6 months of hire
• First Aid for Public Safety Personnel (Title 22) within 3 months of hire.

Desired Qualifications

• Master's degree in Recreation or related field
• 5-7 years of progressive aquatic experience, facility, and operations management,
• 3-4 years of supervisory experience with aquatic personnel, lifeguards, swim instructors, and swim coaches.
• Experience working within a public agency such as a city, county, or special district.
• Current American Red Cross Lifeguard Instructor certification.
• Current American Red Cross CPR/AED for the Professional Rescuer Certification.
• Current American Red Cross CPR/AED/First Aid Instructor Certification
• Current American Red Cross Lifeguard Instructor certification
• Current CPO certification
• First Aid for Public Safety Personnel (Title 22) within 3 months of hire

Minimum Salary: $75,000 - Maximum Salary: $98,000

• In general, the position works on a schedule based on business needs and requires early morning, evening, and weekend work.
• Must work a minimum of 40 hours per week.